WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.
As a Policy Services Consultant, you dont need previous insurance experience. Well teach you everything you need to know. Youll learn how to update customer insurance policies, support renewals, and build valuable workplace skills using our systems and training. Its a great opportunity to gain real experience, confidence, and a recognised qualification while getting paid.
Learn on the Job and Get QualifiedYoull develop your skills through real work, guided closely by experienced team members.
In your first six months, youll complete a nationally recognised qualification theANZIIF Tier 2 General Insurance Compliance Certification. This training is:
- Fully paid for by WFI
- Completed onsite at our WFI office
- Supported with handson, supervised training
Once youre settled into the role and feeling confident, there may be opportunities to move into hybrid working arrangements, depending on business needs.
This is a 12month maximumterm, fulltime role, based in Wardandi Noongar Country (Bunbury), working Monday to Friday, 8:30am to 5:00pm
What You'll Do
- Provide helpful, professional support by completing policy updates such as renewals, changes, and payment followups.
- Use your training and tools to assess policy details and make decisions that follow our underwriting guidelines.
- Keep accurate, highquality records and documentation to support smooth customer and team experiences.
- Work closely with your team to manage tasks, organise workflows, and ensure policy requests are completed efficiently.
- Communicate clearly with internal teams and occasionally with customers to help finalise policy updates or answer simple enquiries.
What You'll Bring
- Strong rapport building, active listening, and clearcommunicationskills (verbal and written).
- Atech savvyapproach with confidence using multiple systems and platforms.
- A proactive, resilient approach with the ability to handle customer objections and find solutions.
- A positive growth mindset, open to feedback and change, with a strong desire to learn, adapt and grow as the business evolves.
- Reliability, accountability, and a commitment to continuous improvement and personal growth.
- Ability to work autonomously, use initiative, maintain attention to detail, and contribute positively to a team environment.
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
- Partner discounts on private health insurance, tech& appliances, and many more.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
- employment type eligibility criteria apply
Applications close: Friday 19 June 2026 11:59PM AEDTMake sure to discuss your application with your current manager before applying.
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to
[email protected] for a confidential conversation.
