Supporting our purpose of helping every Australian own their own home, you’ll use customer, market and performance insights to shape product priorities and bring together teams across the Bank to deliver simple, competitive and sustainable home lending propositions. You’ll also lead Great Southern Bank’s product relationship with Housing Australia for the Scheme.
You’ll make an impact by:
- Managing and evolving home lending products across their lifecycle, balancing customer needs, commercial outcomes and product obligations
- Leading the end-to-end product requirements for the Australian Government 5% Deposit Scheme, including eligibility settings, reporting, data submissions, guarantee place management, controls and remediation
- Acting as a product subject matter expert, providing guidance on Scheme eligibility, product rules, policy interpretation and operational requirements
- Using customer, market, competitor and performance insights to identify opportunities to improve growth, retention, customer experience and portfolio outcomes
- Monitoring product performance, risks and emerging opportunities and translating insights and policy changes into clear priorities and business requirements
- Maintaining product roadmaps and backlogs and coordinating delivery across Distribution, Operations, Credit, Risk, Compliance, Data and Technology
- Building strong relationships with internal stakeholders and external partners, including Housing Australia
- Supporting strong product governance through compliance reviews, audits, assurance activities, issue management and regulatory reporting
- Maintaining product documentation, procedures, controls, guidance and training materials to support consistent and compliant delivery.
Do things differently with us
This is an opportunity to play an important role in a home lending team that directly supports our purpose. You’ll combine product thinking with hands-on delivery, working across the Bank to turn customer needs, data, policy and Scheme requirements into practical outcomes.
With a particular focus on the Australian Government 5% Deposit Scheme, you’ll help ensure our proposition continues to support customers on their journey towards home ownership while delivering sustainable outcomes for the Bank.
To succeed in this role, you’ll have:
- Experience in product management, business analysis, product operations or scheme administration within home lending or financial services
- The ability to translate external rules and policy changes into product requirements, customer journeys, processes, controls and delivery priorities
- Strong analytical and delivery capability across reporting, data quality, backlogs, testing, assurance and issue remediation
- Strong stakeholder management skills and the ability to bring cross-functional teams together to deliver practical outcomes
- A customer-led and commercially minded approach, with the ability to balance customer needs, product obligations and sustainable portfolio outcomes
- Strong attention to detail and ownership, particularly across eligibility requirements, reporting, controls and supporting evidence
- The ability to adapt to changing policy, Scheme requirements, customer demand and business priorities
- A tertiary qualification in business, finance, economics, product management or a related discipline is desirable
- Experience as a Product Owner, Business Analyst or agile delivery professional will be highly regarded.
Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave and support for professional development.
Our team members have access to a range of benefits designed to support their financial, physical and mental wellbeing, as well as flexibility to help balance work and life.
At Great Southern Bank, we’re committed to building an inclusive and diverse workplace where everyone can feel supported to contribute and grow.
A little bit about us…
For over 75 years, we’ve been putting our customers first, and today our purpose remains clear: to help all Australians own their own home. As a customer-owned bank, we’re focused on doing what’s right for our customers and creating positive outcomes for the communities we serve.
We believe in customers first, always growing, making it happen and keeping it real. If that sounds like the kind of place where you’d like to make an impact, we’d love to hear from you.
