Master the Data Behind Our National Operations. Are you an Excel expert who loves digging into complex datasets to find the "why" behind the numbers? Crown Australia is seeking a Branch Operations Service Administrator to serve as the analytical engine of our Service Department.
This is a high-impact role where your ability to deliver accurate and actionable insights will directly influence the operational strategy and performance of servicing operations across our Australian branches.
About the Role
As the primary analytical lead for the Service team, you will be responsible for routine reporting at both Branch and National levels, with a focus on key financial and service metrics including (but not limited to) technician productivity, job efficiency, preventative maintenance compliance, and customer satisfaction.
Requirements
Key Responsibilities
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Management, monitoring and reporting of general service programs including Lead generation and ASR Incentive schemes, as well as Service-related central purchasing programs such as PPE, uniforms and van equipment.
- Undertaking of transactional administration tasks associated with Branch Operations support, inclusive of the coordination of contractor management systems as required for Technicians to access customer sites.
- Liaise with the Australian Leadership Team to provide Branch Operations with Service, and appropriate financial, metrics and KPI’s. Conduct variance and root cause analysis on these key metrics.
- Prepare and distribute weekly, monthly, and quarterly service reports to Service Managers, Branch Managers, and National stakeholders.
- Proactively manage the communication channels (Teams, Outlook inbox), and handle incoming phone calls with professionalism and efficiency, to ensure timely responses and resolution of queries.
- Provide data support for reviews and planning and recommend improvements using evidence-based analysis.
Skills & Experience
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Experience in a data analysis or service reporting role within a technical or industrial setting.
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Strong proficiency in Microsoft Excel, Power Query, and Power BI.
- Analytical mindset with the ability to interpret trends and generate insights.
- Excellent communication and stakeholder engagement skills.
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Attention to detail and commitment to accuracy.
Understanding of ERP/Service platforms (AS400, IFS, SAP or similar).
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Benefits
What sets us apart?
Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.
