Who are we?
foundU is an Australian-grown and managed business that is revolutionising the payroll and workforce management landscape. Our pace is fast, and the work is challenging. We dream big, and we fight hard for customer ease.
Joining forces with Citation Group, together we bring
real-world HR, Safety, Legal and Certification expertise along with
adaptable workforce management and payroll technology – helping businesses run with confidence every day.
Our team is excited to be growing fast and doing good things for businesses across Australia, New Zealand, Canada and the UK. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
Want to know more about us visit our website
www.citationgroup.com.au or www.foundu.com.au
What will you be responsible for?
This role sits as part of our newly-formed Customer Enablement team and reports to our Head of Customer Enablement.
Your key activities in this role will be (but not limited to):-
- Interact directly with customers and our internal stakeholders to understand their challenges and goals (this will be about 70% of the role)
- Demonstrate how our training and enablement resources can enhance their confidence in our SaaS products and ultimately their productivity
- Build long-term relationships will be key with customers to ensure ongoing engagement and satisfaction
- Gather post-training feedback to continuously refine and improve our offerings
- Work cross-functionally with other key teams to plan the rollout of new product features and ensure both customers and internal employees are equipped with the right enablement resources
- Design and facilitate internal training sessions, onboarding new employees and upskilling existing teams to build a strong internal enablement culture
Our ideal candidate?
We’re on the hunt for an individual who is highly communicative, collaborative, a problem-solver and brings a positive attitude to the workplace every day.
- Experience using user-friendly training and enablement approaches to help customers and internal teams grasp software and technology concepts
- Excellent facilitation and communication skills
- Previous experience from a SaaS business or the ability to quickly grasp Saas platforms will be helpful
- Your background and knowledge of Payroll will be highly regarded or you’ve been a HR content writer
- Strong communication skills, including the ability to write easy-to-understand step-by-step content
- Familiarity with Canva design
- Experience writing content covering compliance and legislative subject matter and transforming that clearly into content for various audiences
Why join us?
We have each other’s backs. We’re aligned, communicative, high-performing and proud to work together.
Our Purpose, Vision, Mission and Values are foundational to everything we do. When you join our team, you’ll experience a workplace that values you as an individual and actively engages to bring you into the fold, contribute to your career growth and set you up for success. We don’t do micro-management – we hire grown-ups who are trusted to get stuff done.
When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice – we’ve been named 9 years consecutively. We’re big on flexible working and it’s benefits because we want you to experience work/life harmony. Our office locations are contemporary and created for collaboration, creativity and customer-caring.
We’re in a big growth phase so if you’re ready to thrive in an environment that thinks big and bold, celebrates wins and delivers on promises – come join us!
Next steps?
Hit the Apply button with your updated CV.
Applicants must have full legal rights to work in Australia with no restrictions 