Receptionist / Student Support Officer (Casual)
MAST – Maritime and Safety Training
Why Join Us?
At MAST, we are passionate about helping people build rewarding careers in the maritime industry. We don't just deliver training—we support our students every single step of the way. We are seeking an exceptional person who naturally takes care of people, enjoys solving problems, and ensures every student feels welcomed and valued. If you want to make a genuine difference in lives, this is more than a job; it is a passion.
About the Role
As the first point of contact for our students, you will play a vital role in creating a professional experience. Your primary responsibilities include:
- Enquiry Management: Answer incoming phone calls and respond to emails promptly.
- Student Support: Assist students with general training enquiries.
- Escalations: Refer complex training or course questions to teaching staff.
- Records Admin: Scan, organise, and securely file sensitive student records.
- Office Duties: Maintain accurate administrative records and handle general office tasks.
About You
You are an experienced office administrator who genuinely enjoys helping others and delivering exceptional customer service.
- Communication: Excellent verbal and written communication skills.
- Organisation: Strong administrative abilities with high attention to detail.
- Manner: A friendly, professional, and highly approachable attitude.
- Discretion: Ability to maintain confidentiality and handle sensitive records.
- Systems: Confidence using modern computer and office systems.
- Initiative: Ability to work independently and show proactive problem-solving.
The Position
- Schedule: Casual position, ideally around three days per week.
- Flexibility: We are open to alternative arrangements, like five shorter days, for the right person.
How to Apply
Please email your resume and a short cover letter explaining why customer service matters to you and why you can provide exceptional support. Send your application directly to Matt at [email protected].
Pay: $35.00 – $45.00 per hour
Work Location: In person
