PRINCIPAL ACTIVITIES
1 People – Productivity and MoraleDesired Outcome: Create and maintain a positive, fair and productive working environment
- Maintain a good working knowledge of Snap Fitness Human Resource and WHS policies and procedures.
- Ensure that Snap Fitness procedures and processes related to human resource management and WHS are implemented in day to day activities.
- Managing staff / PT’s ensuring that work and service outcomes meet job or contract requirements.
- Undertake employee and contractor management (personal trainer) activities such as recruitment, induction, regular meetings and ongoing performance assessments.
- Proactively address staff or contractor non-performance issues and take steps to drive performance
- Coordinate regular team meetings to create a strong and positive culture within the gym
- Implement sound leadership techniques to ensure that the working/club environment is inclusive and harnesses the diversity amongst both staff and contractors to bring about club business objectives.
- Implement a recognition strategy that recognises and rewards superior performance.
- Lead staff and contractors
2. Program – Fitness Offerings Desired Outcome: Increase member satisfaction through fitness offerings
- Ensure that core Snap Fitness program offerings are promoted within the Club i.e. Snap App
- Coordinate all member inductions, program and training assistance as required.
- Maintain a caring environment where members are welcomed, feel physically safe and feel supported in their fitness journey.
- Effectively communicate Snap Fitness Policies and Procedures
- Ensure PT contractors are actively involved in member engagement andretention activities.
3 Product – Club Operations Desired Outcome: Safe, clean and well managed and maintained clubs
- Development and implement an appropriate operational plan to ensure all business performance outcomes for the club are met.
- Use of Snap Fitness systems such as Franconnect, PeopleSafe, Two Taps, Glofox, AED Concierge, Digital Stack, and Snap Academy.
- Develop and maintain a sound operational knowledge of club security and IT systems including CCTV, Duress Alarms, internet/WIFI systems and be able to progress any issues with the appropriate provider.
- Ensure club rosters bring about the service levels required, including all cleaning hours and club floor hours, within budget.
- Maintain updated employment and contractor files and ensure copies are forwarded to the relevant area (i.e. payroll office, bookkeeper etc.).
- Ensure quality and accuracy is maintained for all documentation prepared by staff members, including: Daily Activity Book, membership documentation, payroll, banking etc.
- Ensure club presentation and all operations are compliant with required standards - including cleaning and following cleaning procedures.
- Ensure regular maintenance and timely repair of club equipment and facilities is undertaken.
- Ensure required/identified WHS risks are managed by maintaining the clubs WHS Risk Register and ensuring all adherence to all WHS policy and procedures.
- Ensure behaviour, dress and presentation standards are maintained by all staff and contractors
- Maintain networks with other fitness professionals to keep up to date with changes and progress within the industry
- Ensure all entitlement documentation is completed and submitted i.e. timesheets, leave applications, etc.
- Ensure that the club meets the minimum requirements of any audit process.
- Monitor service levels through member and staff feedback, to ensurecustomer needs are met and exceeded
- Seek to resolve issues at first point of contact with the view to achieving a win-win outcome.
- Escalate membership issues in a timely manner to ensure an appropriateresolution can be achieved.
- Design and implement member engagement strategies and activities thatincrease member retention and referral outcomes.
4. Presence – Marketing
Desired Outcome: Increase lead volume through internal & local marketing plans
- Plan a creative and inspiring marketing strategy for the following months in line with club targets and hitting all lead generation areas.
- Review data around marketing, leads, sales to enable changes to be made
- Ensure that all social media marketing is current and relevant in-line withSnap Fitness policy.
- Ensure that all material displayed is neat, tidy and is in line with Snap Fitnessspecifications.
- Complete weekly sales reports for franchisee/Directors
- Complete all marketing for the club ensuring outreach requirements arebeing met weekly.
- Proactively keep up to date with, and promote, products and services andinform members of current promotions
- Maximise selling opportunities through marketing initiatives and networkingwith local organisations and businesses including liaising with local schools and sporting teams to maximise business exposure
Process – Member and Club Revenue and Net Profit Growth Desired Outcome: Increase membership size and net profit growth
- Ensure that current member acquisition and retention campaigns are implemented consistently.
- Contribute to budget planning and manage budget parameters to achieve financial outcomes for the club.
- Maintain an understanding of profit and loss reporting, how these relate to club operations and the resulting financial outcomes.
- Ensure all membership processes and documentation are completed and recorded accurately.
- Ensure members are provided with all relevant and required information related to their membership.
- Manage and drive member and retail sales for the club
- Design and implement strategies to maximise member retention outcomes
- Undertake monthly stock counts and ordering of supplies, ensuring PurchaseOrders are placed for all required supplies.
- Manage retail stock control for vending machines and Snap merchandise
- Ensure all contractor invoicing is accurate and processed in a timely manner.
Pay: From $62,000.00 per year
Benefits:
- Employee discount
- Gym membership
- Referral program
Work Location: In person
