Senior People & Capability Partner
Clerk Grade 9/10 - ongoing
Independent Review Office (IRO)
Location: 1 Oxford Street Sydney (hybrid work options available)
We are seeking a Senior People & Culture Business Partner to join the Independent Review Office (IRO). In this pivotal role, you will partner with Executives and senior leaders to deliver expert, pragmatic and contemporary people, culture and workforce advice that supports the delivery of strategic and operational priorities.
Working in a portfolio‑based model, you will build trusted relationships across the organisation, influence positive change, and help create a high‑performing, accountable and inclusive workplace. The role may also include supervision of team members and contributing to the continuous uplift of People & Culture capability across the organisation.
About us
The Independent Review Office (IRO) is an independent statutory body in NSW that plays a critical role in the personal injury system. The IRO helps injured workers and motor vehicle accident claimants resolve disputes with insurers and provides legal funding to support claimants in navigating complex processes.
As part of the Department of Customer Service, the IRO is committed to integrity, fairness and independence. Our work has a real and meaningful impact on the lives of people across NSW, and we are dedicated to fostering a supportive, inclusive and purpose‑driven workplace.
What you’ll do
In this role, you will:
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Partner with Executive and senior leaders as a trusted adviser on people, culture and workforce matters
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Deliver high‑quality, customer‑focused advice across the full employee lifecycle
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Coach and support people leaders to strengthen leadership capability and build a high‑performing workforce
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Lead and manage complex people and culture projects from design through to delivery and evaluation
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Navigate sensitive and complex workforce matters with sound judgement, empathy and discretion
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Collaborate with specialist teams to deliver integrated, best‑practice people solutions
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Supervise and develop team members (where applicable), fostering a positive and accountable team culture
What we’re looking for
You will bring:
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Strong experience in people and culture and human resource or organisational development business partnering within a complex organisation
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Proven ability to influence, negotiate and build trusted relationships with senior stakeholders
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Experience providing practical, evidence‑based advice on organisational and workforce challenges
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Demonstrated project management capability and the ability to manage competing priorities
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A values‑driven approach, with a strong commitment to inclusion, integrity and continuous improvement
Why join us?
- Be part of an organisation that delivers meaningful outcomes for the NSW community
- Influence culture, leadership and workforce capability at a strategic level
- Flexible working arrangements and a supportive team environment
- Access to career development and learning opportunities across the NSW public sector
How to apply
To apply, please submit:
- Your resume (up to a maximum of 4 pages), and
- A brief cover letter (1–2 pages) outlining how your skills and experience align with this role.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Tasha Bailey via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: 12/06/2026 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
