Achieve Something Great
Join our Outpatients Department and play a vital role in supporting the delivery of specialist medical clinics. This position is ideal for a highly organised, proactive, and customer-focused professional who thrives in a fast-paced healthcare environment. You will provide high-level administrative and clerical support, ensuring the efficient coordination of outpatient services while delivering exceptional customer service to patients, clinicians, and stakeholders. The role offers the opportunity to contribute to the smooth day-to-day operations of the department and make a positive impact on patient care and experience.
- Provide efficient and accurate administrative, clerical, and reception support to the Outpatients Department and specialist medical clinics.
- Deliver exceptional customer service to patients, carers, clinicians, and stakeholders, ensuring a positive patient experience.
- Coordinate outpatient appointments, referrals, clinic schedules, and patient records to support effective clinic operations.
- Manage competing priorities and undertake day-to-day decision-making to ensure the smooth running of outpatient services
Maintain accurate data entry, documentation, and communication processes while adhering to NSW Health policies, procedures, and confidentiality requirements.
-
Are You the Right Fit?
The successful candidate will be a highly organised and customer-focused administration professional with the ability to thrive in a busy healthcare environment. They will demonstrate excellent communication and interpersonal skills, a strong attention to detail, and the ability to manage competing priorities while maintaining a high standard of service delivery. A proactive approach, sound judgement, and the ability to work both independently and collaboratively will be key to success in this role.
- Proven experience in administrative, clerical, or reception roles, preferably within a healthcare or customer service environment.
- Exceptional organisational skills with the ability to coordinate multiple tasks and manage changing priorities effectively
- Strong communication and interpersonal skills, with a commitment to providing outstanding customer service to patients and stakeholders.
- Ability to use initiative, exercise sound judgement, and make decisions to support the day-to-day operations of outpatient services.
- High level of accuracy and attention to detail, including experience with data entry, appointment scheduling, and maintaining confidential records.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
If you’d like more details, we’re here to help.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
Vaccination Requirements
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
