Cleaning Melbourne is a professional cleaning business servicing the Melbourne CBD and metropolitan areas. An opportunity exists for an experienced Contract Administrator to join the team in the North Region in a full time capacity.
This role is pivotal in ensuring the effective administration and coordination of commercial cleaning contracts. The position focuses on translating client requirements into actionable work plans, scheduling resources, and maintaining strong communication with both clients and frontline staff to ensure service delivery aligns with expectations.
Key Responsibilities
- Administer and coordinate commercial cleaning contracts across the North Region.
- Develop and manage scheduling for general and periodical cleaning services.
- Engage with clients to confirm scopes, respond to ad hoc requests, and organise services within agreed timeframes.
- Set up and maintain site folders with specific site plan and OHS documentation to ensure compliance with client contract requirements
- Coordinate with site supervisors and cleaning staff to ensure timely and quality service delivery.
- Maintain accurate contract documentation and ensure compliance with service expectations.
- Support the Senior Client Portfolio Manager with reporting, issue resolution, and addressing client concerns.
- Utilise scheduling and task/project management applications to enhance operational efficiency.
About You
To be successful in this role, you will have:
- Experience in the commercial cleaning industry, with a solid understanding of OHS standards and best practices.
- Ability to interpret service contracts and translate them into work assignments and schedules that align with KPIs.
- Strong communication and interpersonal skills to effectively engage with clients and field staff
- Excellent organisational skills, with the ability to manage time and priorities across a busy portfolio.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with scheduling and task/project management applications.
- A proactive and collaborative mindset, with the confidence to work both independently and as part of a team.
- Tertiary qualifications in Business, Administration, or Operations Management (preferred but not mandatory).
What We Offer
This is an excellent opportunity to join a well-established and growing commercial cleaning organisation that values professionalism, service excellence, and strong client relationships. We are offering a salary in the range of $78,000–$82,000 + superannuation, commensurate with experience.
To Apply
Send your full resume and cover letter to [email protected]
Pay: $78,000.00 – $82,000.00 per year
Work Location: In person
