Business Support Officer
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- 2 x Ongoing Full-Time employment
- Parramatta, NSW (hybrid working arrangement). 6 days per fortnight working from the office, 4 days per fortnight working from home
- Salary ranges from $116,981 to $129,492 p.a. plus superannuation and annual leave loading
About the role
The role provides advice, services and support to the directorate. The role develops change management strategies and engages with key stakeholders. The role also supports the development, implementation and delivery of directorate wide administration processes.
Key accountabilities
- Monitor and review systems, data and stakeholder feedback to improve business support and service delivery.
- Provide expert advice and support to staff across the directorate.
- Build strong relationships with stakeholders to achieve directorate priorities.
- Develop and improve procedures, reports and guidance in line with legislation and business changes.
- Manage communication, reporting and workflow tools to keep staff informed, support decision-making and encourage effective use of new technology.
For further information please click here to view the role description
About you
- Demonstrated experience in HR administration, with strong knowledge of recruitment processes, SAP and SuccessFactors, and the ability to provide accurate advice on HR policies and procedures.
- Proven ability to manage competing priorities, maintain a high level of accuracy, and deliver quality outcomes in a fast-paced, high-volume environment.
- Strong communication, stakeholder engagement and problem-solving skills, with the ability to build effective relationships, respond to sensitive enquiries, and provide guidance and support to team members.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Current and valid Working with Children Check Clearance for paid employment.
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: 23rd August 2026 at 11:59 pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.
