Business System Analyst
Help shape the digital systems that preserve the history of New South Wales. As a Business System Analyst at Museums of History NSW, you'll drive the performance and continuous improvement of critical business applications, partnering with stakeholders, ICT team and vendors to deliver secure, innovative and user-focused solutions. Your work will directly support the systems that underpin our archives, records management and organisational success.
What the opportunity is:
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Employment with Museums of History NSW.
Clerk Grade 7/8. Remuneration package includes salary ($116,981 - $129,49- , employer's contribution to superannuation and annual leave loading.
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Full-time employment on an ongoing basis.
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The role will work across Sydney.
What we do
Museums of History NSW brings together a portfolio of iconic museums, rich collections and heritage sites, the nation’s oldest archive collection, vital recordkeeping services and expert staff.
We bring history to life by sharing the stories of our places and collections. Through the State Archives Collection, we manage NSW’s official documentary heritage, supporting government transparency and the public’s right to access information.
These two roles do not just sit side by side – they inform and enrich each other. By preserving and making accessible our places, collections and archives, we create opportunities for people to explore the past and better understand their own place in the world. By supporting lifelong learning and inviting people to come together, we promote civic literacy, empathy, wellbeing and belonging.
We believe that history belongs to everyone. This is the promise and the purpose of MHNSW.
Museums of History NSW is a state cultural institution, established under the Museums of History NSW Act 2022. It is an agency of the NSW Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS).
What you'll do with us:
The Business Systems Analyst provides specialist functional support, configuration, analysis and lifecycle management for MHNSW’s core business applications. The role ensures system stability, data integrity, user experience and alignment with organisational needs.
The role may act as a lead for one or more enterprise applications, including the Government Records Repository (GRR), the State Archives Management System (SAMS), or as well as others, and works closely with business units, vendors and ICT domains to deliver fit for purpose solutions, support upgrades, and ensure compliance with cyber security, privacy and records management requirements.
As a Corporate Services function, the ICT Team is an enabling partner that supports every area of MHNSW. It provides secure, reliable and fit-for-purpose business systems, data governance, digital platforms and workplace technologies that underpin day-to-day operations and enable MHNSW to achieve its strategic goals and long-term sustainability.
What you need to do to apply
To apply you will need to submit the following:
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A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role.
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A current resume listing two referees, and
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Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.
What you need to tell us - Targeted questions:
1.Describe a time when you were responsible for supporting or configuring a core business application.
In your response, outline: the system and your role, the issue or requirement you were addressing, the steps you took (including configuration, testing or vendor engagement), and the outcome, including how you ensured data integrity, user experience, and system stability.
2.Tell us about a time when you managed a system upgrade, release or significant change. How did you approach testing, stakeholder communication and risk management to ensure a successful implementation?
Essential requirements of the role:
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Demonstrated experience supporting and configuring business applications in a complex environment.
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Strong analytical skills with the ability to translate business needs into system changes.
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Experience working with vendors, coordinating testing and supporting application upgrades.
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Understanding of cyber security, privacy, data governance and records management requirements.
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Willingness to work across and travel to multiple MHNSW locations.
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Well-developed written and verbal communications skills, including the ability to produce clear technical documentation, explain technical issues to non-technical staff; ability to work collaboratively with both internal and external parties.
Also note:
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For additional resources to help prepare your application and understanding of the process please refer to Applying for a job.
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Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks. If you are a person who requires adjustment and would like to request assistance, please contact [email protected].
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For technical support with your application please contact [email protected].
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To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
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All successful candidates will be required to undergo a criminal record check with NSW Police.
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A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Submit your application before the closing date: 10am Friday, 31 July 2026 .
Diversity and Flexible Working
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.
Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.
We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.
If you are a First Nations applicant who would like to have a yarn about the role, or require additional support, please contact Dennis Taylor our Manager First Nations Employment & Engagement on 02 8239 2284 or via
[email protected].
Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.
For more information, please visit:
Information on adjustments available for the recruitment process.
Thank you for your interest in this role. We look forward to receiving your application.
