Shape strategy. Influence executives. Drive organisational performance.
At AFCA, we're looking for an exceptional People & Culture leader to partner with Executives and senior leaders across our Customer Experience & Operations portfolio.
Reporting to the Head of People Partnering & Operations, you will operate at the intersection of strategy, people and business performance, helping shape organisational direction through workforce strategy, executive influence and transformational change.
You'll be a trusted advisor, strategic thought partner and workforce leader, bringing commercial insight, sound judgement and an independent point of view to some of AFCA's most important business decisions. You'll challenge thinking, influence outcomes and help leaders navigate complexity while building the workforce capability needed for long-term success.
Success in this role will require equal confidence navigating business strategy, workforce transformation, organisational risk and leadership effectiveness.
What you'll be doing
Strategic Business Partnership
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Partner with Executives and senior leaders to shape business strategy through a people, workforce and organisational lens.
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Translate strategic priorities into workforce strategies and organisational plans that enable business performance.
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Influence critical business decisions through commercial insight, data-driven recommendations and sound judgement.
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Bring an independent point of view, challenge assumptions and drive robust discussion to improve organisational outcomes.
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Use workforce data, market insights and business intelligence to identify opportunities, mitigate risks and inform decision-making.
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Balance immediate operational priorities with long-term workforce and capability requirements.
Executive Coaching & Leadership Effectiveness
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Act as a trusted adviser and sounding board to Chief Customer Officer and senior leaders.
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Coach leaders to strengthen decision-making, accountability, leadership effectiveness and organisational impact.
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Support leaders to build high-performing, inclusive teams capable of delivering sustainable results.
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Influence leadership behaviours and practices that strengthen culture, performance and employee experience.
Organisational Transformation & Enterprise Change
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Lead organisational design, transformation and change initiatives that support AFCA's strategic priorities and future operating model.
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Drive sustainable improvements in organisational effectiveness, capability, culture and ways of working.
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Partner with Centres of Excellence and business leaders to design and deliver impactful people solutions.
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Contribute to leadership forums and strategic discussions that influence organisational priorities and future direction.
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Help shape and drive complex workforce initiatives across a dynamic and evolving business environment.
Commercial Workforce Leadership
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Partner with Finance and business leaders to make commercially informed workforce decisions balancing cost, capacity, capability and risk.
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Develop workforce strategies that support organisational growth, operational performance and future workforce needs.
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Provide strategic advice on workforce planning, resource optimisation and contemporary workforce models.
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Support workforce decisions across permanent, contingent, labour hire, specialist and surge workforce arrangements.
Workplace Relations & Risk
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Provide expert advice and leadership on complex employee relations matters, investigations and workforce risk.
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Guide leaders through sensitive people matters with fairness, pragmatism and sound judgement.
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Deliver commercially balanced and legally compliant outcomes that support both people and business objectives.
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Act as a senior escalation point for high-risk and complex workforce issues.
Leadership & Capability Development
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Lead and develop direct report/s, fostering a high-performing and collaborative team culture.
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Build capability across the broader People & Culture team through coaching, mentoring and knowledge sharing.
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Encourage curiosity, courage and continuous improvement while creating an environment that supports innovation and learning.
What you'll bring
You're a highly credible and commercially minded People & Culture leader who thrives in complex environments and enjoys influencing senior decision-makers.
