This is a key technical coaching role focused on uplifting capability across our Third-Party Administrator (TPA) Liability team, with a particular emphasis on foundational personal injury liability principes and effective claims management practices.
The role will be responsible for reviewing, enhancing, and embedding Crawford’s liability training materials, as well as delivering hands-on coaching to a cohort of claims handlers across the team.
You will act as a technical leader/coach within the team, supporting claims handlers to build confidence and competence in policy interpretation, liability decision-making and claims management fundamentals. While not a traditional file-handling role, you will play a critical part in improving claims outcomes through capability uplift and consistent technical coaching.
Please note that whilst the role is advertised as Brisbane-based, we are open to other locations Australia-wide for the right candidate.
You are an experienced liability claims professional with a strong technical foundation and a genuine passion for developing others.
You will bring a practical, hands-on approach to coaching and training, with the ability to simplify complex technical concepts and apply them to real claims scenarios.
Strong understanding of policy wording, coverage interpretation, liability principles, and quantum assessment
To learn more about Crawford, please visit www.crawco.com.au.
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
Interested? please submit a short cover letter explaining why you are suitable for the role along with your resume.
