DK THOMPSON PARTNERSHIP Multi brand Franchise of Hertz Australia
As a world leader in the Car Rental Industry, Hertz operates in more than 150 countries worldwide. At Hertz, we PRIDE ourselves on our reputation for providing excellent customer service, fast. We're looking for a dynamic and motivated Customer Service Representative. Our goal is to be the very best at what we do
DK Thompson Partnership is a multi brand franchise of Hertz Australia. We have been in operation since 1998 and have 12 locations across Sydney and The Hunter Valley
FULL TIME & CASUAL POSITIONS AVAILABLE
What is this role all about?
You will be responsible for providing exceptional customer service to our customers . You will be required to work at any of our Western Sydney locations (Penrith, Richmond, Castle Hill, Bankstown, Fivedock and Parramatta)
In this role you will:
- Create a Positive Customer Experience
- Complete Rental and Return transactions efficiently and accurately
- Provide accurate information
- Sell Hertz Rental options to our valued Customers
- Ensure overall Customer satisfaction by resolving issues
- Administration Duties
- Handling incoming and outgoing phone calls
- Clean and transport vehicles if required
What do we need from you?
This position requires you to multitask. Duties may vary from processing rentals & returns, providing excellent customer service in person and via phone and adinistration duties. To be successful in this position, our new team member will be able to demonstrate the following:
- Previous experience in Customer Service or Sales
- Strong Leadership and Decision making skills
- Ability to work alone and as part of a team
- Attention to detail
- Excellent verbal and written communication skills
- Computer and keyboard skills are essential
- Flexibility of working hours across trading hours 8am to 5pm weekdays 8am to 12pm on weekends
- You must hold a current NSW driver's license
- Ability to clean and transport vehicle when required
- Consent to a Police check organised by us
*Please note this position involves working across all locations, as listed
Experience in Rental Car Industry would be an advantage.
What do you get?
In return for your hard work and dedication, you will be rewarded with:
A competitive hourly rate & incentives
Full training
Company uniform
A supportive team environment
Career growth and development opportunities
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
Please Note: Previous Applicants need not apply.
Only shortlisted candidates will be contacted.
Applicants must be eligible to work in Australia.
Benefits:
Application Question(s):
- Do you have a reliable vehicle?
- Which of the following locations are you willing to work at ? Penrith, Parramatta, Richmond,Castle Hill, Fivedock & Bankstown
- What days are you available to work?
- How many hours are you looking for?
- Are you looking for Fulltime or Casual employment?
Experience:
- Customer service: 1 year (Required)
Licence/Certification:
- Driver Licence (Required)
Work Authorisation:
Work Location: In person
