Manhattan Lead:
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
Are you ready to be an important part of this ever-transformational journey?
At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.
Duration: Perm Role
We are looking for Manhattan resource with TM(Transport) knowledge for Operational Support.
Job Description :
The Manhattan Support Lead will be responsible for managing and supporting Manhattan Active Transportation Management (MATM) application. This role involves leading a team of support analysts, ensuring timely resolution of incidents, managing service requests, and coordinating with onshore teams for escalations. The candidate should have strong technical and functional knowledge of MATM and transportation management processes.
Key Responsibilities:
· Application Support:
o Provide L2/L3 support for Manhattan Active Transportation Management system.
o Troubleshoot and resolve incidents, service requests, and problems within agreed SLAs.
o Perform root cause analysis and implement permanent fixes.
· Team Leadership:
o Lead and mentor offshore support team members.
o Allocate tasks, monitor progress, and ensure quality deliverables.
o Conduct regular status meetings and provide updates to stakeholders.
· Coordination & Communication:
o Collaborate with onshore teams, business users, and Manhattan support for issue resolution.
o Maintain clear documentation of incidents, changes, and configurations.
· System Maintenance:
o Monitor system health and performance.
o Support upgrades, patches, and configuration changes.
o Ensure compliance with security and audit requirements.
· Continuous Improvement:
o Identify opportunities for process optimization and automation.
o Implement best practices for support and incident management.
· Technical Expertise:
o Hands-on experience with Manhattan Active Transportation Management (MATM).
o Knowledge of transportation planning, execution, and optimization processes.
o Familiarity with integration technologies (APIs, EDI, XML, etc.).
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.
Candidate Data Privacy Notice | HCL Technologies
We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCL Tech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice”.
Job Type: Full-time
Pay: From $150,000.00 per year
Benefits:
Work Location: Hybrid remote in Melbourne VIC
