Change Lead (Health Manager Level 4)
Turn complex needs into digital outcomes that improve healthcare – with hybrid work and growth opportunities
- Temporary Full Time Exempt up until 30th June 2027
- Hybrid flexibility for work-life balance | Chatswood
- Attractive salary, from $153,559.00 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, 26th July 2026
Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW
Join the Team
As a Change Lead of our eCIR Program (eHealth Critical Infrastructure Refresh), you will be responsible for leading enterprise-wide change, influence senior stakeholders and help transform the way thousands of people work through the responsible use of AI and modern workplace technologies.
In this role, you will:
- Lead the adoption of Microsoft 365 Copilot across NSW Health, driving change and helping teams embrace new ways of working.
- Partner with executives, business leaders and frontline teams to identify opportunities, remove barriers and maximise adoption outcomes.
- Design and deliver engaging communications, training and enablement programs that inspire confidence and build capability.
- Build and grow a thriving network of Copilot Champions to accelerate adoption and share success stories across the organisation.
- Use data and insights to measure success, track adoption trends and demonstrate business value and benefits realisation.
- Collaborate across project, security and technology teams to provide governance, executive reporting, hypercare support and continuous improvement.
Internally referred to as Change and Adoption Lead - View the position description here
About You
To be successful in this role you’ll need:
- Proven experience leading enterprise-scale organisational change and technology adoption programs, ideally within Microsoft 365 or digital workplace environments.
- Strong ability to develop and execute adoption, change, communication, engagement and training strategies that drive user uptake and business outcomes.
- Demonstrated success building and sustaining champion, ambassador or community of practice networks.
- Exceptional stakeholder management and influencing skills, with the ability to engage executive, clinical, operational and technical audiences.
- Strong analytical capability, including adoption measurement, benefits realisation, reporting and the use of insights to inform interventions.
- Desirable experience with Microsoft 365 Copilot, AI governance, learning and capability programs, change methodologies (e.g. Prosci ADKAR), and working within large, federated healthcare or government environments.
What’s in it for You?
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:
- Salary packaging to maximise your take-home pay
- Career development and learning opportunities to help you grow
Hear about how our team benefits from working at eHealth
Learn More About Us
- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment
How to apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. Please also answer the below selection questions:
- Describe a large-scale technology adoption program you have led. What was your approach, how many users were impacted, and what outcomes were achieved?
- Microsoft Copilot and AI tools require changes in user behaviour, not just technology deployment. Describe how you have driven adoption and sustained behavioural change in a previous role.
- Provide an example of a situation where stakeholders were resistant to a major digital change initiative. How did you gain buy-in and what was the result?
While we accept AI use - we want your application to feel genuine and true to you.
For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Jason Carmichael and quote REQ678709.
Important information
- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
- If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
