Company Description
Novotel, Mercure & ibis Darwin Airport are conveniently located just steps from Darwin Airport and only a short 15‑minute drive from the vibrant Darwin CBD, offering an ideal location for both business and leisure travellers.
Be part of this exciting journey…
Airport Development Group (ADG) has invested $25 million to transform the properties into a truly world‑class destination. This major redevelopment includes a range of significant upgrades designed to enhance the overall guest experience.
The newly landscaped tropical gardens create a serene and welcoming atmosphere, providing the perfect base from which to explore the iconic attractions and natural beauty of the Top End.
Take the opportunity to become a Heartist, and let your heart guide you in a world where life beats faster.
Job Description
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Coordinate all aspects of conferences and events from confirmation through to post-event follow-up
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Prepare and manage conference proposals, event orders, and client communications
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Assist in developing quotations covering venue, catering, and accommodation requirements
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Liaise with internal departments to ensure seamless delivery of events
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Provide on-site event coordination to ensure smooth execution and guest satisfaction
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Support banquet operations as required during events
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Conduct and coordinate site inspections and familiarisation visits for clients
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Prepare conference materials including menus, signage, and event collateral
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Maintain accurate client databases and conference records
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Attend and contribute to Banquet Event Order meetings and sales meetings
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Ensure all conference areas, equipment, and materials are clean, functional, and well-maintained
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Coordinate closely with the Banquet Manager and maintenance team to meet operational needs
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Deliver exceptional guest service aligned with Accor’s Heartist culture
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Act as an ambassador for Accor, promoting services, facilities, and brand values
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Maintain RSA certification and adhere to responsible service standards
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Follow all workplace health, safety, and environmental procedures, including ALLSafe standards
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Ensure compliance with company policies, confidentiality requirements, and operational procedures
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Support a positive, inclusive, and collaborative team environment
Qualifications
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1–2 years’ experience in Conferences & Events or Hospitality
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Previous experience in event coordination or client service preferred
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Strong organisational and time management skills
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Excellent communication and interpersonal skills
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Ability to multitask and work in a fast-paced environment
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High attention to detail and problem-solving skills
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Ability to build and maintain client relationships
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Proficient in Microsoft Office (Word, Excel, Outlook)
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Knowledge of hotel systems (advantageous)
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Flexible availability, including weekends if required
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Professional presentation and positive attitude
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Passion for customer service and delivering exceptional guest experiences
Additional Information
What's in it for you
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ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
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Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
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Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
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Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.
