Practice Manager
At Shrink & Co, we are committed to providing exceptional mental health and disability services across the Gold Coast and Northern New South Wales. We are a progressive multi-location private specialist practice, with a strong focus on providing excellence in patient care.
We are currently seeking an experienced Practice Manager to join us on a Full time basis.
The position is predominantly based at our Robina rooms with the requirement to visit our multiple locations across both sites on a regular basis.
For further information please visit our website at www.shrinkco.com
About the role
As Practice Manager, you will be accountable for the clinical, operational and commercial performance of the organisation. You will be responsible for:
Strategic & Operational Leadership
- Translate organisational strategy into clear operational plans
- Oversee workforce planning, scheduling and template optimisation
- Ensure the clinic operates efficiently, safely and in compliance with regulatory standards
- Maintain high-quality systems, technology, equipment, and supplier performance
People & Culture
- Lead, coach and develop a high‑performing team
- Create a collaborative, accountable and supportive work environment
- Provide regular feedback, facilitate communication, and manage performance when required
- Support professional development and future workforce planning
Financial & Commercial Management
- Take full accountability for clinic financial performance
- Monitor and manage labour costs, P&L results and monthly reporting
- Identify cost efficiencies and opportunities for business growth
- Contribute to budgeting, revenue planning and pricing strategies
Business Development & Marketing
- Partner with Marketing to deliver local initiatives that strengthen brand presence
- Support onboarding and integration of new doctors
- Improve digital reputation through reviews, surveys and patient feedback
- Build strong referral pathways and engage with key practitioners
Governance, Safety & Quality
- Maintain the practice's compliance, audit and risk management schedules
- Drive continuous quality improvement
- Ensure incidents and risks are identified, reported and escalated appropriately
- Promote a safe and supportive workplace for staff, practitioners and patients
About You
You are a confident, people‑centric leader with strong operational and commercial acumen. You bring:
- Experience in management or senior practice leadership
- Demonstrated success in people, operational and financial management
- Strong communication and relationship‑building skills
- Ability to coach, motivate and develop teams
- Proficiency in PMS/EMR systems and understanding of medical terminology
- Experience in practice billings and revenue processes
- Experience overseeing, managing and adhering to a budget
- A proactive, solutions‑focused mindset and a “make it happen” attitude
- Relevant tertiary qualifications
Other essential criteria:
- A current National Police Clearance Check (or willingness to obtain)
- QLD Blue Card
- NSW Working with Children’s Check
- Full immunization records (in alignment with QLD Health requirements. Covid-19 vaccination not required)
- Unrestricted Driver’s licence and willingness to travel
Remuneration is commensurate on skill and level of experience.
Please forward a cover letter outlining your experience in healthcare reception along with your curriculum vitae. Please also include two contactable referees. At least one of your referees should be the most recent or current employer who is your direct supervisor.
I look forward to meeting and discussing the position with you
For confidential discussion, please call May Ngieng (COO) on 07 5606 8700
Job Type: Casual
Work Location: In person
