About us:
Headquartered in Kewdale, MineARC Systems are a global leader in the development, manufacture and supply of emergency refuge chambers, as well as remote monitoring, tracking and communications technologies, across the mining, petrochemical, tunnelling, biotechnology and agricultural industries. Established locally in 1999, MineARC Systems comply with the highest quality control specifications, and holds an ISO 9001 Certification. Exporting to more than 70 countries, MineARC Systems has offices and manufacturing facilities located around the world, that continually best position us at the forefront of safe refuge technology, electronic smart products and controlled environments.
We are seeking a dynamic and motivated Service Manager to lead a medium-sized team of coordinators and technicians. You will be responsible for creating and executing business plans and budgets, ensuring exceptional customer service, and supporting various programs and teams. This role involves corporate-level communication, site travel, maintaining technician skill sets, staying updated on competitor activity, and collaborating with other departments to monitor and identify trends.
Reporting to the Sales Manager, you will overseeing service operations and strategic planning and be part of an 11-person Executive Team that play a pivotal role in the strategic direction of the company and set an example for the standards of MineARC
The Role:
- Manage and motivate a medium-sized team of coordinators and technicians
- Report to senior management via weekly Executive Committee meetings
- Proactively achieve strategies outlined in the business plan
- Be responsible for the creation of an annual business plan and budget
- Ensure all our clients are adhering to the correct service schedules
- Provide our clients with exceptional customer service
- Communicate with clients at both a corporate and site level
- Mentor our coordinators and technicians to assist them to provide exceptional customer service
- Support the Technical Advisor in the refurbishment program
- Work alongside the regional BDM’s and support them in their service responsibilities within their regions
- Ensure service technicians are recognising opportunities and communicating with the sales team
- Travel to mine sites (including international mine sites) for auditing, servicing, training, and capturing BD opportunities
- Work with our training manager to maintain the skill sets of our technicians across all products, including new technologies
- Ensure our service team stays up to date with all new MineARC products
- Be aware of competitor activity
- Monitor spare parts sales and identify trends
- Work closely with other departments to monitor
About You:
- Prior hands-on technical experience
- Excellent troubleshooting capabilities
- Proficiency in computer skills, particularly with Excel
- High level of customer service
- Excellent written and verbal communication
- Management experience
- Ability to react effectively in adverse conditions and think on your feet
Benefits:
- An opportunity to work at a growing international company whilst collaborating with a highly motivated team
- Free gym with 24/7 access
- Weekly pay
- Opportunities for career progression
- Social club and regular events
