JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this opportunity involves:
a Facilities Officer reporting to the Facilities Manager, you'll be at the heart of operational excellence, managing everything from incident response to vendor oversight across rotating shifts. You'll serve as the critical first responder to alarms and incidents, ensuring our client's mission-critical environments remain operational and secure around the clock. This position blends technical facilities knowledge with administrative security functions, including access control management and visitor coordination. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career — and this role offers hands-on experience across facilities and security disciplines that will expand your skillset in meaningful ways.
An Overview of the role:
Act as first responder to alarms, incidents, and emergencies on site; conduct investigations, manage escalation protocols, and provide emergency support with site attendance as required, responding promptly to security breaches, accidents, or operational issues.
Provide frontline support to Senior Facilities Managers and Engineers by supervising vendors attending site for preventative and reactive maintenance on critical infrastructure, ensuring all work meets client standards and documented procedures while overseeing compliance with client policies.
Manage access control systems by liaising with regional security teams to program access cards, issue temporary passes to visitors and staff, apply necessary access permissions after receiving departmental approvals, and maintain visitor logs to prevent unauthorized entry.
Conduct regular site inspections and patrols during and after hours to ensure building procedures align with agreed processes, proactively identify risks or maintenance opportunities, and work closely with client IT departments to maintain compliant critical environments.
Support the Facilities Management team with administrative functions including raising work orders, processing invoices, assisting with financial management tasks, preparing monthly FM reports and incident documentation, and managing stock control for lighting and key supplies.
Sounds like you? This is what we are looking for:
Prior experience in facilities management, property management, security operations, or a related field demonstrating practical knowledge of operational environments and understanding of basic technical aspects of property infrastructure.
Proven ability to work under pressure with limited supervision while managing multiple complex issues concurrently, prioritizing tasks effectively, and responding promptly to incidents and emergencies.
Strong customer service orientation with excellent communication skills and the ability to interact professionally with a wide range of client staff, including senior levels, while managing conflict and balancing client and firm requirements.
Sound computer skills including proficiency with the Microsoft suite of products and comfort learning access control and facilities management systems.
Flexibility to work on a rotational shift roster covering 24-hour operations, seven days a week, including morning, afternoon, and night shifts, with commitment to flawless execution and compliance with health and safety regulations.
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ508523
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
