You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.
You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.
In this role, you'll:
Work as part of a team delivering process improvement and operational efficiency across Government & Parliamentary Services (G&PS), this role focuses on analysing business processes, identifying gaps, and supporting solutions that enhance service delivery.
This role will see you research and evaluate current systems, collaborate with stakeholders, and contribute to the design and implementation of process and technology improvements. You’ll assist with change management activities, maintain accurate documentation, and help build capability through reference materials and templates.
You will pioneer smarter ways of working by mapping processes, analysing performance data, and supporting automation and system upgrades in a dynamic government environment. Your work will drive efficiencies, improve compliance, and strengthen operational practices across G&PS.
For more information on this position and business unit, view the role description and information pack.
About you
You’ll bring experience in business process design and improvement, with the ability to analyse and simplify complex information from multiple sources. A strong understanding of State Government systems, policies, and practices, including parliamentary and ministerial processes, is essential.
You’ll be skilled in stakeholder engagement, problem-solving, and implementing operational changes in a customer-focused environment. Relevant tertiary qualifications or equivalent professional experience in business process improvement or analysis will set you up for success.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:59 pm Sunday 21 June, 2026.
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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