Making others feel good, feels great. At Matthews Hospitality, we believe great leaders create great teams. We're looking for an experienced hospitality professional who is passionate about people, operational excellence, and delivering exceptional guest experiences.
This is a rare opportunity to lead one of South Australia's most awarded metropolitan hotels. Whether you're an experienced Venue Manager or a highly accomplished Operations or Hotel Manager ready to step into your next leadership role, you'll be empowered to make a genuine impact.
ABOUT THE MAYLANDS HOTEL
Located in Adelaide's beautiful eastern suburbs, the Maylands Hotel is one of South Australia's most recognised hospitality venues. It combines old-world charm with a contemporary dining experience. From premium food and beverage offerings to exceptional gaming, events and customer service, the Maylands continues to set the benchmark for quality hospitality.
As Venue Manager, you'll lead a passionate team committed to continuous improvement, community engagement and delivering memorable experiences for every guest.
THE ROLE
Reporting directly to the General Manager of Hospitality, you'll take ownership of the venue's overall performance, leading all departments while driving operational excellence, financial performance and an outstanding customer experience.
You'll inspire your leadership team, develop future talent, and ensure every aspect of the hotel reflects high standards.
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Leading all day-to-day hotel operations across Food & Beverage, Gaming and Functions
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Providing leadership, coaching and development to Department Heads and Duty Managers
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Overseeing the on-shift training and development of the team
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Driving a positive, accountable and high-performing team culture
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Managing recruitment, onboarding, performance management and succession planning
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Ensuring labour, rostering and operational costs remain within budget
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Preparing and managing venue budgets, forecasts and financial reporting
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Driving revenue growth through promotions, marketing initiatives and community engagement
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Monitoring venue profitability and identifying opportunities to improve commercial performance
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Ensuring exceptional customer service standards and resolving escalated guest concerns
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Maintaining presentation standards across all customer and back-of-house areas
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Coordinating maintenance, repairs and asset management across the venue
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Ensuring compliance with all WHS, Liquor Licensing, Gaming and legislative requirements
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Managing venue security, cash handling and risk management processes
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Building strong relationships with local businesses, suppliers and community organisations
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Leading innovation, continuous improvement and change initiatives
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Providing regular operational reporting to the General Manager of Hospitality
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Championing Matthews Hospitality's values, culture and brand standards
WHY YOU'LL LOVE IT
- Attractive salary package based on experience; base salary of $95-$105k commensurate with experience
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Superannuation matching scheme, up to $5200 extra per year
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Salary packaging opportunities for cars and electronics
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Private health benefits
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TOIL for approved Public Holidays
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Phone plan and laptop
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Staff meals and group-wide discounts up to $5000 per year
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Ongoing leadership development and mentoring
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Supportive Head Office and executive leadership team
Genuine opportunity to influence business growth and community engagement
THE NON-NEGOTIABLES
We're looking for a confident leader who thrives in a fast-paced hospitality environment and genuinely enjoys developing people and businesses.
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Extensive hospitality management experience in a multi-department venue
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Proven leadership experience managing large hospitality teams
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Strong commercial acumen, including budgeting, forecasting and cost control
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Experience in recruitment, coaching, performance management and succession planning
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Exceptional customer service and problem-solving skills
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Strong operational knowledge across food, beverage, gaming and venue compliance
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Outstanding communication and stakeholder management skills
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Ability to prioritise competing demands while maintaining attention to detail
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Demonstrated ability to drive business growth and continuous improvement
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Professional presentation with a hands-on leadership style
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Extensive food, beverage and local wine knowledge
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Responsible Service of Alcohol (RSA)
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Responsible Persons Badge (RP)
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RSG 1 (formerly Basic Gaming)
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First Aid Certificate
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Qualifications in Hospitality, Business, Leadership or Management (or equivalent experience)
Highly regarded
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Food Safety Supervisor
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Mental Health First Aid
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Advanced Gaming qualifications (RSG 2 & 3)
ABOUT MATTHEWS HOSPITALITY
Matthews Hospitality is a proudly South Australian, family-owned business with over 80 years of history. We believe in empowering our people, acting with integrity, showing respect, striving for excellence and creating venues where both our employees and guests genuinely enjoy spending their time. When you join Matthews Hospitality, you're joining a business that invests in its people, values long-term careers and celebrates success.
Ready to lead one of South Australia's most awarded hospitality venues?
Click Apply Now and submit your Resume and Cover Letter in one document.
We can't wait to meet you.
Maylands Hotel, Maylands SA 5069
Please note: applicants must live locally.
