Rising above Melbourne's skyline, The Ritz-Carlton, Melbourne sets a new benchmark for luxury hospitality. As one of our Ladies and Gentlemen, you will be entrusted with bringing our world-renowned service philosophy to life. In the role of Rooms Division Manager, you will inspire excellence, elevate every guest journey, and help shape experiences that are both personal and unforgettable. Here, a career is built on respect, craftsmanship, and the pursuit of excellence.
- Join our Ladies and Gentlemen and oversee and direct all aspects of departmental operations
- You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget
- Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met
- Review reports and financial statements to determine Rooms operations performance against budget
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Manages staffing levels to ensure that guest service, operational needs and financial objectives are met
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals.
- Develop and manage relationships with key stakeholders, both internal and external.
Ensure you and the team uphold all company policies and procedures whilst demonstrating the Hotel’s core values.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
