EOI: Service Manager / Advisor – Lead with Impact in Dalby!
Black Truck & AG
Dalby, QLD | Full-Time | Immediate Start Available
We’re seeking expressions of interest from motivated and experienced individuals ready to take the next step in their automotive service career. Whether you’re a seasoned Service Manager or a standout Advisor looking to step up, this hybrid role offers the best of both worlds – leadership, customer interaction, and the satisfaction of running a smooth and efficient service department.
About the Role:
As a key member of our Dalby team, you’ll oversee the daily operations of the service department while maintaining a strong customer-facing presence. You’ll manage service bookings, lead the team, drive performance, and ensure our customers receive an exceptional experience every time.
Key Responsibilities:
- Oversee and coordinate the daily operations of the service department
- Lead, support, and motivate workshop and front-of-house service staff
- Schedule, manage, and confirm service bookings
- Greet customers, log job details, and accurately communicate service needs
- Monitor workflow to maximise efficiency and customer satisfaction
- Liaise between technicians and customers, ensuring clear communication
- Ensure timely updates on repair progress, timelines, and costs
- Handle customer concerns with professionalism and a solutions focus
- Review and approve service reports, invoices, and warranty claims
- Maintain compliance, quality assurance, and workplace safety standards
About You:
- Previous experience in a Service Advisor or Service Manager role
- Strong communication and organisational skills
- Proven leadership qualities or the desire to step into a leadership position
- High attention to detail and ability to prioritise under pressure
- Solid knowledge of automotive systems and service processes
- A customer-first mindset and a professional approach
- Sound computer and admin skills
- Valid driver’s licence (essential)
What’s on Offer:
- Competitive wages + performance incentives
- Opportunities for advancement and professional training
- A family-owned business with a down-to-earth culture
- Supportive team and approachable leadership
- Staff discounts on parts, services, and equipment
- Work with multiple trusted franchises and products
Express Your Interest Now!
If this sounds like the next step in your career or you’re ready to return to a leadership role in a dynamic branch, we’d love to hear from you.
Submit your EOI or resume to: [email protected]
For more info, call: 07 4679 8600
