About the business and the role:
Founded in 2015 by Leigh Dole, Blow Bar Co is Australia's original blow dry bar — a multi-site salon group with locations across Sydney's Bronte, Balmain, Brighton and CBD. More than a salon, it's a space where clients gather, connect and leave feeling confident, supported by a team of skilled stylists delivering blow dries, extensions, upstyles and special occasion hair across a growing network of premium locations.
About the role:
We are looking for a talented and client-focused Hairdresser / Stylist to join the Blow Bar Co team. In this role you will deliver the full range of Blow Bar's signature services - from client consultations through to blowouts, upstyles, extensions and scalp treatments - while contributing to a welcoming salon environment and mentoring junior team members.
Job tasks and responsibilities:
- Analyse clients' hair and other physical features to determine and recommend treatments or suggest hair styles.
- Consult with client on Hair history including products used and treatments.
- Demonstrate and sell hair care products and cosmetics.
- Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Apply water, setting, straightening or waving products to hair and use curlers, rollers, hot combs, irons and curling irons to press, curl and straighten hair.
- Keep work stations clean and sanitize tools such as brushes and combs.
- Comb, brush, and spray hair or wigs to set style.
- Develop new styles and techniques.
- Use Hairdressing products and equipment in line with manufacturer’s directions.
- Administer therapeutic treatment and advise Client to seek medical treatment for chronic or contagious scalp conditions.
- Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.
- Supervise and provide guidance to junior employees, trainees and apprentices.
- Provide advice on and sell cosmetic products
- Use products and equipment in line with manufacturer’s directions
- Update and maintain customer information records/history, such as services provided.
- Having product knowledge to upsell.
- Having full knowledge of the services & Menu.
Additional Duties:
- Answering the phone, emails and messages.
- Making a booking, group bookings, function bookings, event bookings.
- Processing a sale, processing a cancelation.
- Confirming appointments
- Completing orders
- Comb, brush, and spray hair.
- Resupply retail displays if products are sold and general tidiness.
- Ensure all deliveries are complete and products are packed and stored appropriately.
- Ensure kitchen and salon supplies are at appropriate stock levels.
- Complete daily cleaning list.
Health & Safety:
- Use safe manual handling techniques, practice safe work habits following, Safety and Environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment.
- Use and store heated appliances/tools appropriately and safely.
- Maintain procedures to minimize our impact on the environment and prevent pollution.
- Report any health or safety hazards, faults, repairs, cleaning needs and accidents and record on the appropriate Accident Report form immediately following accident. Abide by Rehabilitation policy.
- Be fully conversant with Salon fire and evacuation procedures.
- Follow RSA rules and regulations by the NSW Liquor licensing.
Customer Service:
- Provide efficient, friendly and professional service to all Clients.
- Lead by example when attending to Clients requests.
- Take initiative to ensure that interactions with our Clients and stakeholders (internal or external) are positive and productive.
- Work together with trust so that colleagues and management meet the goals of the business.
- Treat Clients and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available from the business.
Other:
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Participate in scheduled training and development programs provided by the Business.
- Abide by legislation on EEO and Harassment in the workplace.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Follow Business procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other Salon policies and procedures. These may be subject to change from time to time.
- Ensure Business and Clients information or transactions are kept confidential during or after employment with the company.
- Any other reasonable request within your range of competence as required by your supervisor
Skills required:
- Certificate IV in Hairdressing + 1 year of full-time relevant experience OR 3 years of full-time relevant experience
- Exceptional Customer Service and Consultation Skills.
- Strong Client Relationship Management and Client Retention Skills
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
