Job description
Agency Department of Education and Training Work unit School Operations – Big Rivers
Job title Senior Operations Officer Designation Administrative Officer 7
Job type Full time Duration Ongoing
Salary $120,877 - $130,039 Location Katherine
Position number 38571 RTF 354840 Closing 03/09/2026
Contact Duska Dowell on 08 8972 5340 or [email protected]
About the agency http://www.education.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354840
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Primary objective
Collaboratively lead work and supervise the daily operations of a small team to provide expert advice and support on operational
matters to government schools, the department, and the community and contribute to the implementation of NT and
Commonwealth Government policies and department strategic priorities in NT Government schools.
Context statement
School Operations provides operational advice and services to government schools, tailored to their needs and focused on
supporting their improvement agenda. School Operations ensures the implementation of NT and Commonwealth Government
policies and department strategic priorities in NT Government schools. The position works within a small collaborative team that
provides a frontline service to schools. The environment is high pressure, and priorities can change quickly requiring all team
members to have a high level of adaptability and resilience.
Key duties and responsibilities
1. Provide high-level professional support, strategic and operational advice on issues impacting educational outcomes for students
to the Senior Director, Director and Principals tailored to their needs and improvement agenda.
2. Contribute to the leadership and delivery of core business, supervising the daily operations of the school operations regional
team and covering the regional Director as required.
3. Research and prepare high-level briefings including Cabinet and Ministerial correspondence, reports, and submissions on a
range of issues relevant to school operations in a clear, concise, and timely manner.
4. Effectively manage complaints adhering to the complaint resolution framework, successfully liaising with principals, parents,
and community members with a focus on positive outcomes on a broad range of educational issues.
5. Liaise effectively at all levels with departmental and school staff, external stakeholders, agencies, and the community in a
culturally appropriate manner regarding a broad range of educational issues.
6. Undertake projects to support continuous improvement of school operations and the department using effective research and
evidence-based approaches, as well as stakeholder engagement and feedback.
Selection criteria
Essential
1. High-level organisational skills, including the ability to manage competing workloads and deadlines while maintaining quality
standards.
2. Working knowledge and experience in complaint management and problem solving to reach positive and sustainable outcomes.
3. Proven experience in the preparation of complex briefings and Ministerial responses including high level reports, discussion
papers and correspondence.
4. High level communication and negotiation skills with demonstrated ability to facilitate, build and nurture effective networks
and collaborative partnerships with a range of internal and external stakeholders.
5. Proven strategic, conceptual, and analytical skills, including the ability to interpret and manage the political, social, and
organisational environment.
6. Knowledge of departmental policy, processes, legislative requirements, and strategic direction to inform the preparation of
briefings and school operation policy implementation, or the ability to quickly obtain.
Further information
1. Overnight travel may be required by 4WD and/or light aircraft, staying in a range of accommodation.
2. The successful applicant must hold a current Working with Children Clearance Notice or the ability to obtain.
3. Work may need to be conducted outside of normal working hours to respond to incidents and emergency events.
