About the Role
The Senior Manager, Investigations is a newly created leadership role that will provide strategic oversight of the Investigations function. Reporting to the Associate Director, Complaints and Investigations, you will lead a team of investigators who will investigate workplace matters, student misconduct matters, compliance breaches and complex grievances. The role plays a critical part in ensuring the University manages complaints and investigations effectively, consistently, and in accordance with legislative and policy requirements.
This is a rare opportunity for an experienced leader to shape a growing function, influence organisational practice, and contribute to creating a safe, respectful, and inclusive environment for staff and students.
About the Team
The Complaints and Investigations team is part of the Legal, Assurance and Integrity Division and is dedicated to fostering a culture of integrity, accountability, safety, and respect across the University. The team provides expert advice and case management support for complex complaints and conduct matters, working collaboratively with stakeholders across People & Culture, Student Services, the Legal Office, faculties, residences, and external agencies.
As the team continues to evolve, there is a strong focus on continuous improvement, best practice, and delivering fair, transparent, and trauma-informed services
What You’ll Bring
You will be a confident and collaborative leader with extensive experience in complaints management, conduct, investigations, governance, compliance, or a related advisory environment.
- Relevant tertiary qualifications in law, compliance HR, industrial relations, or related discipline, or equivalent experience.
- Demonstrated experience leading complex workplace investigations.
- Strong knowledge of employment law, enterprise agreements, and procedural fairness, including application of trauma-informed practice in investigations.
- Exceptional analytical, problem-solving, and report-writing skills.
- High-level interpersonal and negotiation skills.
- Proven ability to manage risk and provide strategic advice.
- Experience in higher education or public sector environments, including strong understanding of the requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence 2025 or ability to quickly acquire same.
Why Join UOW
- Competitive salary package including 17% superannuation
- 35-hour full-time work week supporting greater balance and flexibility
- Flexible working arrangements and family-friendly policies
- Generous leave entitlements including additional concession days over the Christmas–New Year period
- Purchased leave options to provide greater flexibility throughout the year
- Ongoing professional development and clear career progression opportunities
Role Details
- Employment type: Permanent/Continuing | Full-time
- Level 8/9 | $123,283 - $152,959 + 17% superannuation.
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- Location: Campus / Hybrid
- Valid Australian work rights required. Visa sponsorship is not available.
How to Apply
Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be prompted to respond to a selection criteria questionnaire as part of the application process. Please also attach your CV to your application.
For further information about this position, please contact Hannah Barnes, Associate Director, Complaints and Investigations at [email protected].
Closing Date: 17 September 2026, 11:55pm
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
