A living library for now, for the future, for all of us
CRM Database & Systems Administrator
State Library of New South Wales
Digital Experience Division
Clerk Grade 7/8 | Temporary two-year contract, with the possibility of conversion to an ongoing role.
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Competitive remuneration package up to $146,779 p.a. (package includes salary between $116,981- $129,492 p.a., plus employer’s contribution to superannuation and annual leave loading)
About the State Library
The State Library of NSW is one of the great libraries of the world, with a history dating back to 1826. As one of Australia's oldest and important public institutions, the Library is responsible for preserving and presenting the social, cultural and scientific history of our State and our Nation.
Our purpose is to create a sanctuary for discovery, debate, gathering and joy. It’s a place that holds our living record, where knowledge is freely accessible, helping us reach into the past and imagine what’s next. The State Library of NSW is where we go to ask questions about the world.
About the Opportunity
We are seeking an CRM Database & Systems Administrator who will be responsible for the day-to-day administration, data integrity, operational support and continuous improvement of the Library’s CRM platform.
The Ideal Candidate
To be successful in this role, you will have the following knowledge and experience:
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Relevant tertiary qualifications in information technology, data management, business systems or a related discipline, or equivalent demonstrated professional experience.
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Experience maintaining Microsoft Dynamics 365 (e.g. Sales, Customer Service, Customer Insights Journeys) and Power Platform components (e.g. Power Apps, Power Automate, Dataverse, Power BI).
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Knowledge of database administration, CRM systems or enterprise business platforms, including data quality, user access, configuration support and operational issue resolution.
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Experience with data migration and integration (ability to map, cleanse, and load data from a variety of sources), and data visualisation and analytics (transforming data into actionable insights using Power BI and SQL).
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Experience managing data requests, segmentation, extracts, data cleansing, reporting support or system administration activities for business users.
What’s in it for you?
The State Library of NSW is a great place to work. We are a purpose-driven organisation, and you would be working with colleagues who are collaborative, knowledgeable, and like-minded.
Working at the Library gives you access to a range of benefits including:
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Thrive with our holistic wellbeing program - including access to Fitness Passport for gym and fitness facilities across Australia.
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Work where you feel inspired – a vibrant, collaborative office culture supported by flexible work options.
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Grow your career with extensive Learning & Development opportunities
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Feel supported – access professional wellbeing services through Converge, our all-in-one digital support platform.
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Family-first benefits – up to 14 weeks paid parental leave, plus dedicated leave for fertility treatments.
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Enjoy exclusive perks – staff discounts at the Library Cafe and Bookshop.
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Be part of the culture – free access to Library programs, exhibitions, and events.
How to apply
To apply for this role please complete the online application and provide the following:
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An up-to-date copy of your CV/resume
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A cover letter outlining your suitability for the role
The State Library of NSW welcomes and encourages applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and workers of all ages.
Candidates can request a reasonable adjustment throughout each step of the recruitment process by noting this in your application or contacting the People and Culture Team via
[email protected].
Talent Pool
Applicants not initially offered a role but have been assessed through the recruitment process as being suitable will be placed in the Talent Pool to fill future ongoing and temporary vacancies as they arise. Placement in the Talent Pool remains valid for 18 months.
Eligibility to apply
To be eligible to apply for this role you must be either;
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an Australian citizen or
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a permanent resident of Australia, or
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a New Zealand citizen with a current New Zealand passport or a citizen of another country with an appropriate visa that allows you to work in Australia for the period of temporary employment or if you are seeking ongoing employment, you must hold a permanent visa that allows you to work in Australia.
Appointment to this role is subject to Pre-employment Checks. Additional checks may be required throughout your tenure at the Library should the accountabilities of your role change.
Further information that may assist you with applying for this role
Role Description (pdf)
Role Description (word)
Applying for a role in the NSW Public Service
NSW Public Sector Capability Framework
State Library Accessibility Guide
The Guide for applying for roles at the State Library of NSW will assist you in completing your application and provide you with an understanding of the selection process.
If you have any questions about the role, please contact Leon Baran on [email protected] or +61 2 9273 1821.
Closing date for applications: 18th August 2026 at 10am.
