Position: Accounts Support Officer
Function: Accounts Receivable - Finance
Location: Australia - Remote
Status: Full time
Role Summary
The Accounts Officer manages payment allocation, billing, and debtor collection to support consistent cash flow across the business.
This position currently supports our Queensland clinics. The position is fully remote, so candidates may be based anywhere in Australia, with onboarding and training delivered online.
Ideal for an experienced medical administrator with strong debtor and billing expertise, looking to bring that background into a structured, autonomous remote role.
Key Responsibilities
In this role, you are responsible for:
- Manage the aged debtor ledger, including collections calls, email follow-up, and weekly aged trial balance reporting
- Liaise with patients, Services Australia, health funds, and allied health professionals on outstanding invoices and registrations
- Monitor, investigate, and resolve billing rejections and suspended claims via ECLIPSE, identifying root cause to reduce recurrence
- Prepare, submit, and manage medical billing through Medicare, DVA, private health funds, and other third parties
- Drive timely submission of end-of-month billing ahead of monthly reporting deadlines
- Process payments and allocation entries into our practice management system (HealthTrack)
- Reconcile weekly billing and bank allocation reports
- Support patient-facing staff and doctors, and respond directly to patient billing queries
- Manage new provider number requests and health fund registration submissions
- Identify and implement process improvements that reduce errors and lift efficiency
- Undertake ad-hoc duties as directed by the team manager
Reporting lines
This position reports to the Senior Accounts Manager (QLD).
This position has no direct reports.
Experience and Qualifications
- 2+ years' experience in a private medical administration or accounts receivable role
- Working knowledge of Medicare billing, ECLIPSE, and private health insurance claims essential
- Experience in a multi-site or practice management environment is advantageous
Other requirements for this role
- Solid understanding of accounting principles as applied to medical invoicing, debt collection, and bank reconciliation
- Demonstrated experience managing aged debtors, including collections calls and follow-up communication
- High degree of accuracy and attention to detail
- Strong written and verbal communication skills, with confidence handling difficult debtor conversations
- Proficiency in Microsoft Office, including Excel
Your key working relationships
Internally, you'll work closely with:
- National Accounts Receivable team, for reporting and process alignment
- Practice Teams, including Operations and Practice Managers, for debtor and billing queries at the clinic level
- Group Business Services, for broader finance and operational support
Externally, you'll regularly engage with Patients, Services Australia (Medicare), DVA, private health funds, 3rd party insurers, and allied health professionals to resolve outstanding invoices and billing queries.
Our purpose
Improve Australia’s Heart Health
Our Vision
A future where world-class care, is the standard of care.
Our Mission
Through individualised care, research and world-leading outcomes, we will reduce the impact of heart disease in Australia
Our Values
- We Care: We have empathy for our patients and listen to understand. We’re considered in our actions and interactions with patients, peers and partners. We approach all situations with support, compassion and kindness, and an understanding that no two people or their experiences are the same.
- We Advance: We’re committed to always advancing and improving our care. We take initiative, remain curious and innovate to deliver world-class patient care.
- We Work Together: Advancing care can’t be done alone. We need to do this together, in parallel with each other, our patients and our partners. We continuously collaborate and work with the skills of those around us. We’re unified and motivate others to succeed because every little win is a win for us all.
- We Deliver: We follow through on what we say we’ll do. We measure our outcomes to hold ourselves accountable for our actions and deliver world-leading patient outcomes. We’re agile in our approach, which enables us to continually deliver for our patients, referrers, partners and each other.
Interested?
Apply today and become part of a team that's shaping the future of cardiovascular care across Australia.
Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.
