Time to Shift Gears…
The auto industry is experiencing a lot of uncertainty and disruption, but Toyota is the proven and trusted high-volume brand to join. Parramatta Toyota, a high-volume rising star, is looking for a fulltime, experienced, polished, car-smart Service Advisor, willing and able to provide service excellence to our valued customers. Located in Granville on Parramatta Road, our high-volume Service Centre needs someone ready to go above and beyond servicing our customers to join our already successful tight-knit team. Our customers expect an easy, transparent & trusted experience when they service their vehicles with us, so we need a Service Advisor with an outstanding record of customer service achievements, integrity and a strong understanding of cars.
About the role
As an experienced Service Advisor you will …
- Provide outstanding service to our Toyota customers using your solid mechanical understanding.
- Keep our customers informed throughout the day of their service timings, cost & completion time estimates.
- Build rapport with customers to establish ongoing service relationships.
- Navigate warranty and other questions with customers.
- Be equipped with strong organisational & time management skills, follow through and pride of ownership.
- Use your solid administrative & software skills to document & close orders accurately & timely.
- Bring a team player approach: ensuring customer needs are met by assisting colleagues as needed.
To be successful in the role you will have…
- A customer centric approach, taking ownership until completion.
- Demonstrated excellence in providing customer service.
- Significant knowledge of cars & warranties highly regarded.
- Strong communication skills - active listening & empathy - over the phone, in person & online.
- Demonstrated problem solving skills with ability to identify potential issues and suggest resolutions.
- A positive attitude with a willingness to learn.
- Motivated to do the best by the customer at all times.
Our Service team are supportive, welcoming and well-trained. Your professional development will continue with Toyota, our dealership team & the NGP Group, providing ongoing training & opportunities for growth. Our dealership values our team by investing in their safety, listening and promoting their well-being.
If it's time for you to shift gears and join a newly reinvigorated Service team, we hope you will take the first step and apply. This is a FULL TIME role working between 7:00am and 5pm Mon-Fri.
How to Apply:
if you are ready to drive your career forward where your efforts are rewarded and have the qualities we seek.
