Join Aristocrat, where innovation thrives and creativity flourishes!
Your role is crucial in ensuring users have a seamless experience with our innovative solutions.
At Aristocrat, we value collaboration, excellence, and the relentless pursuit of perfection. This is your opportunity to be part of a world-class team that’s redefining the gaming industry.
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Provide on-site and remote training and support for customers.
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Scope and set up our digital products to ensure efficient performance.
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Assist customers in managing app content and the app submission process.
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Develop and deliver structured training courses and build supporting documentation.
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Ensure customer issues are promptly addressed and resolved.
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Collaborate with sales teams on new bids and tenders.
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Identify knowledge gaps using Training Needs Analysis tools and develop workshops to address them.
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Work with product developers, customer support, and sales to build innovative instructional solutions.
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Provide on-site support during the launch phase of implementation projects and continue support thereafter.
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Maintain and update course guides based on product updates.
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Manage training administration, including course evaluations and maintenance of training environments.
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Formal training qualifications (Cert IV – Desirable).
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Advanced knowledge of Microsoft Word, Excel, and PowerPoint.
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Experience with digital products and apps is desirable.
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Extensive experience in the technology sector is a plus.
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Knowledge of casino and/or club operational procedures is advantageous.
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Shown experience in delivering formal training programs.
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Outstanding presentation, organizational, oral, and written communication skills.
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Ability to write clear and effective training and procedural documentation.
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Demonstrated collaborative skills across various organizational areas.
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Strong technical and interpersonal client-facing skills.
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Shown application/technical training experience, ideally within the gaming environment.
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Ability to travel to customer sites to deliver training.
Company Summary
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
Travel Expectations
None
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
