Professional Summary
Experienced Store Manager with 2–3 years of experience in cafe and retail operations. Skilled in managing daily store activities, leading teams, delivering exceptional customer service, and preparing high-quality espresso-based beverages. Strong knowledge of barista operations, coffee blends, specialty coffees, inventory management, staff training, and store performance. Proven ability to maintain operational excellence while creating a welcoming environment for customers and staff.
Key Responsibilities
* Managed daily store and cafe operations, ensuring smooth service and efficient workflow.
* Prepared and served a wide range of coffee beverages, including espresso, cappuccino, latte, flat white, mocha, long black, iced coffee, cold brew, and specialty coffee drinks.
* Maintained in-depth knowledge of coffee beans, coffee blends, brewing methods, and beverage quality standards.
* Trained and supervised baristas and store staff on coffee preparation, customer service, and operational procedures.
* Managed inventory, stock ordering, and supplier coordination to ensure product availability and minimize waste.
* Created staff rosters, monitored attendance, and supported team performance.
* Ensured compliance with food safety, hygiene, and workplace health and safety requirements.
* Handled customer feedback and resolved concerns to maintain a positive customer experience.
* Managed cash handling, POS transactions, daily reconciliations, and store reporting.
* Maintained store presentation, cleanliness, and high service standards.
Key Skills
* Store Management
* Barista Operations
* Coffee Blend Knowledge
* Espresso Machine Operation
* Specialty Coffee Preparation
* Team Leadership & Training
* Inventory & Stock Control
* Customer Service Excellence
* Staff Rostering
* Cash Handling & POS Systems
* Food Safety & Compliance
* Sales & Store Performance
Experience: 2–3 years managing cafe and retail store operations, with hands-on expertise in barista training, coffee preparation, customer service, inventory management, and team leadership.
Pay: $55,045.11 – $68,000.00 per year
Work Location: In person
