Introduction:
Who we are…
Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.
Life & Culture...
At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:
- Hybrid work set up; 3:2 split!
- Paid Parental leave - 12 weeks primary, 6 weeks secondary
- Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Wellbeing initiatives
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)
Our values:
Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
Obsess over Customers – Everything we do is designed to positively impact our customers.
Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.
Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.
Description:
Reporting to the Regional Account Director in Melbourne, the Account Manager is responsible for growing, retaining, and strategically developing an assigned portfolio of clients across the ELMO suite in Melbourne.
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Revenue Growth & Account Expansion: Deliver growth across your assigned portfolio through renewals, upsells, cross-sells, and strategic expansion. Build and execute key account plans to identify whitespace, risk areas, and growth pathways.
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Client Relationship Management: Act as a key commercial contact, managing day-to-day relationships and building multi-threaded connections with key decision-makers and executive stakeholders. Lead regular account reviews and business reviews.
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Retention & Customer Value: Protect recurring revenue by monitoring account health, intervening on adoption or commercial risks, and driving broader solution penetration.
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AI Initiatives & Innovation Adoption: Position ELMO's AI initiatives as a strategic enabler. Identify use cases where AI-enabled features improve efficiency, employee experience, or compliance.
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Salesforce Management & Collaboration: Maintain complete, accurate opportunity and pipeline information in Salesforce. Work closely with Pre-Sales, Sales, CX, Product, and Marketing to progress opportunities.
Skills and Experiences:
Skills & Experience
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Minimum 3 years' experience in B2B business development, account management, or customer growth roles.
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Minimum 2 years' experience in the technology industry, ideally within SaaS or HCM/HRIS/Payroll-related solutions.
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Demonstrated experience growing revenue within existing customer accounts through renewals, upsell, and cross-sell activity.
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Proven ability to build strategic relationships and manage complex stakeholder groups.
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Strong commercial, negotiation, and presentation skills.
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Ability to confidently articulate the value of product innovation, including AI-enabled solutions.
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Excellent written and verbal communication skills.
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Previous experience with HR, payroll, or workforce technology preferred.
ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan.
As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies.
If you require any adjustments or accommodations to participate in our interview process, please let our Talent Acquisition team know at any stage of your application or screening.
