CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
Bring your organisation, initiative and adaptability to a role where your administrative expertise will make a real difference.
As a Business Services Officer, you will become a trusted member of the team, providing high quality administrative support and helping to keep day to day operations running smoothly. Working closely with executive management and staff, you will be a key point of contact for internal and external stakeholders, managing enquiries with professionalism and discretion. You will coordinate competing priorities and ensure important matters are handled efficiently, accurately and in a timely manner.
This is a diverse role that will see you providing confidential administrative support across a broad range of business activities. You will be responsible for preparing professional correspondence, presentations and formatting reports, coordinating diaries and appointments, travel and catering arrangements and preparing accurate agendas and minutes. As an important member of the team, you will play an integral role in ensuring the smooth day to day operation of the business while delivering high quality administrative support to stakeholders..
Beyond your day-to-day responsibilities you will have an opportunity to contribute to projects and initiatives, gaining valuable exposure to different areas of the organisation while building your skills and experience.
This role is ideal for an organised, proactive and adaptable administrator who thrives in a fast-paced environment, enjoys managing a variety of responsibilities, and takes pride in delivering exceptional service. If you are someone who embraces change, builds positive working relationships and enjoys making a meaningful contribution, you will find plenty of responsibility, variety and opportunities to develop while supporting an organisation that helps keep Victorian communities safe.
About you
You are an experienced administrative professional who enjoys working in a large and complex organisation where you can make a meaningful contribution. Known for your professional, responsive and approachable style, you build positive relationships with internal and external stakeholders and work collaboratively to achieve outcomes.
You are confident managing multiple priorities in a busy environment, remaining organised, adaptable and detail-focused while delivering work to a consistently high standard. With excellent written and verbal communication skills, a strong customer service mindset and sound judgement, you provide reliable, confidential support and respond effectively to changing business needs.
Your advanced Microsoft Office skills enable you to produce high-quality work efficiently, and you are always looking for opportunities to improve processes and contribute to better business outcomes.
Why choose CFA
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Health Ready programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways
Your Application
Click the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.
Applications close: 11:59pm 26 July 2026.
What to expect from our recruitment process
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]
