The Role
To support our rapid growth we are seeking an experienced Client Solutions Manager, with construction industry experience, focused on supporting project information management solutions. Placed within the account management and business development team based in our Melbourne head office, the key duties of this role include:
- Consulting with clients and assessing their use of the system in line with their project information management requirements
- Understanding how clients conduct their business and projects and how the system can increase the team efficiency by providing streamlined processes and reports
- Being able to communicate effectively with Project Managers and decision-makers on construction projects
- Delivering tailored demonstrations that convey the benefits of the solution that most align with the requirements of the client
- Supporting BDMs to manage day-to-day client relations and understand the benefits of the solution that is implemented
- Identifying and analysing the issues and driving forward the resolution
- Enhancing the client’s experience and establishing a way to exceed delivery expectations
- Assisting BDMs in the sales process
Manage allocated Client Accounts to allow for repeat business and bring that experience from within the project (and the client) back into the sales process.
About You
In your application you must be able to present evidence to meet the following key selection criteria:
- Solid experience in the construction industry
- A go-getter who is passionate in delivering solutions to clients respecting the need for timely resolution of issues
- An interest in software and presenting the benefits to clients
- Excellent communication skills with proven ability to communicate at all levels
- A self-starter, motivated and tenacious in building relationships and pursuing opportunities
In return for your contribution to the team and the business, we are offering attractive remuneration.
To Apply
To apply please submit your resume with a cover letter addressing the key selection criteria outlined above to [email protected]
