- Deliver exceptional client service in line with Tissot Boutique standards
- Provide first-level technical assistance and accurately assess service requirements
- Perform warranty and in-house repairs, including battery, bracelet and case servicing
- Complete basic mechanical and quartz movement disassembly and assembly.
- Conduct quality checks on watches returned from the Service Centre
- Coordinate service requests, pre-authorisations, repairs and client follow-ups
- Manage client enquiries, escalations and service communications professionally
- Complete repair registration, invoicing, payments and other service administration
- Manage spare parts, stock, parcels, consumables and daily operational reporting
- Support retail operations, including POS, cashiering, sales and stocktakes
- Maintain accurate CRM records and ensure timely responses to client enquiries
- Maintain strong Tissot product and technical knowledge through ongoing training
- Excellent communication and customer service skills
- Strong technical aptitude and attention to detail
- Excellent manual dexterity and confidence using precision tools
- Ability to follow technical procedures and operating protocols
- Strong time management and ability to prioritise
- Sound judgement and effective problem-solving skills
- Strong teamwork and collaboration skills
- Calm, confident and courteous under pressure
- Proactive approach with a strong work ethic
- Commitment to exceeding client expectations
- Ability to deliver personalised client service
- Previous technical or precision-based experience highly regarded
Click APPLY to submit your application.
