At InspireX, we specialise in software solutions for the professional Audio Visual (AV) industry, supporting product teams, manufacturers, and enterprise clients with development expertise that blends deep domain knowledge and technical excellence.
While AV remains our core domain, we are also trusted by innovative clients in adjacent industries, including legal tech, to deliver complex software initiatives to the same high standard of design, scale, and performance. This role is part of our dedicated InspireX team supporting one such client as they modernise legal services through technology.
Position Title: Operations Manager (Maternity Leave Cover)
Location: Brisbane CBD (Hybrid)
Reporting to: Chief Operating Officer (COO)
Contract Length: 6 to 12 Month Contract
Commitment: Part-time (3 to 4 days per week)
Start Date: Mid-August
We are seeking an experienced, commercially-minded Operations Manager to partner with our COO and ensure seamless continuity across our global software delivery teams.
As an evolving software development organisation, we need a trusted leader to maintain operational flow, manage a direct team, and champion our client relationships. Working closely with the COO and Delivery Leaders, you will bring a practical perspective to our day-to-day work - expertly balancing client satisfaction with business sustainability. If you are a collaborative leader who thrives on building relationships and driving consistency, we want to hear from you.
Qualifications and Experience
Proven Leadership: Demonstrated experience in an Operations, Customer Success, or Delivery Management role (experience within software development, consulting resource outsourcing, technology, or professional services is highly valued).
People Management: History of managing direct reports and leading cross-cultural, distributed teams.
Client Experience: Proven ability to nurture corporate client relationships and long-term partnerships.
Operational Adaptability: Ability to quickly understand project delivery rhythms. (Understanding of Agile software methodologies would be beneficial).
Flexibility to Travel: Willingness and ability to travel internationally if required.
Communication Excellence: Exceptional interpersonal skills, with the ability to balance professional clarity with genuine warmth.
Key Responsibilities
Partner with the COO: Assist the COO to execute daily operations and embed consistent workflows, delivery standards, and software development rhythms.
Operational Triage: Act as the first point of escalation for delivery teams, filtering noise and solving minor operational bottlenecks before they reach the COO's desk.
Delivery Execution: Help oversee the successful execution and timely delivery of software design and development projects for both internal software products and external client development projects. Sense-checking delivery models and working with technical leads to optimise resource allocation.
Seamless Client & Project Transition: Work with Pre-Sales to ensure a frictionless handover into delivery, ensuring a confident, seamless, and high-quality experience for clients.
Cross-Regional Coordination: Structure and support internal updates that align our Engineering, QA, UX, and PM teams across the Philippines, Europe, and Australia.
Continuous Improvement: Foster a culture of efficiency and practical innovation as delivery models mature across business functions.
Commercial Delivery Lens: Advocate for both the customer and the business, balancing client expectations with InspireX’s commercial interests and efficiency.
Customer Experience Champion: Promote value through the customer journey to protect long-term partnerships and ensure alignment with client goals.
SOW & Proposal Support: Help refine Statements of Work (SOWs), engagement overviews, and delivery summaries, translating operational complexity into clear client messaging.
Pipeline & Resource Visibility: Collaborate with Sales and the COO to help monitor pipeline visibility and resource forecasting against upcoming client demands.
Direct Leadership: Manage and support direct reports, ensuring task clarity and performance accountability.
Cross-Functional Collaboration: Collaborate with Finance, IT, People & Culture (P&C), and Pre-sales Managers as required to streamline workflows and unblock operational hurdles.
Delivery Excellence: Define and reinforce standards, working rhythms, and accountability to drive software quality and team velocity.
Cultural Leadership & Accountability: Embody company values and professional excellence, balancing high responsiveness and deadline delivery with an empathetic leadership approach.
Why Join Our IX Collective?
At InspireX, we believe in a People First & #GotYourBack mentality. We’re a diverse, creative team that values authenticity, continuous learning, and meaningful collaboration. We champion:
Equality in the workplace
Respectful, inclusive engagement
Safe and supportive interactions
A workplace that celebrates individuality and innovation
Thorough onboarding and ongoing training
A strong culture of security and compliance
Transparent documentation and clear internal processes
A genuine opportunity to grow with a global, tech-driven business
Become a key player in a company that values innovation, collaboration, and meaningful technology.
Help us shape the future of AI-powered AV and connected systems — one intelligent feature at a time.
