National Floors Australia is one of the country’s fastest-growing flooring retailers. Since 2015 we’ve helped more than 10,000 customers create homes they love, and we’re still growing. We’re now looking for a Branch Manager to take full ownership of our Dandenong showroom — the team, the numbers and the customer experience.
This is a hands-on leadership role. You’ll run the floor, not a back office: coaching your salespeople between customers, carrying your own customers when the showroom is busy, and closing the deals that need a manager. You own the branch’s sales target and the standards behind it — quote quality, margin discipline, follow-up, showroom presentation, and how every customer is treated from the first walk-in to an installed floor.
We’ll be upfront: this is a demanding, target-driven role and we hold a high standard. We want a leader who owns the number without excuses, reports honestly when it’s behind, and moves fast to fix it. If you’re a Type A operator — driven, competitive, organised, high urgency — you’ll fit in well here. In return we invest properly in our people: strong training, ongoing coaching, clear targets, and a genuine path to bigger responsibility as we open more showrooms.
What you’ll do
- Own the Dandenong showroom’s sales result — set the daily and weekly targets and drive the team to hit them
- Lead, coach and develop a small showroom team: daily huddles, on-the-floor coaching, one-on-ones and rosters
- Sell from the front — carry your own customers, prepare quotes and close the hard ones
- Review quotes, margins and discounts before they go out, and hold the line on pricing
- Keep every order clean end to end: measures, deposits, orders, installation scheduling and follow-up
- Resolve customer and installation issues quickly, fairly and before they escalate
- Run the showroom itself — presentation, samples, stock, safety and opening standards
- Recruit, onboard and develop with head office, and address under-performance early and directly
- Report weekly to the Sales Director on numbers, pipeline and people
What you’ll bring
- 3+ years in retail or in-home sales, including at least 1 year leading a team (store manager, assistant manager or 2IC)
- A proven record of hitting targets personally and through the people you lead
- Genuine accountability — you own the result, you report it straight, and you don’t wait to be chased
- Leadership presence: you can coach, motivate, and have the hard conversation in the week it’s needed
- Confidence with numbers — quoting, measuring, margins and branch reporting
- Strong organisation and follow-through under pressure (a Type A personality is a plus)
- Availability full-time, including Saturdays/Sundays
- Australian work rights and the ability to commute to our Dandenong showroom
What’s on offer
- $85,000 – $120,000 with commission on top
- Commission on both your own sales and the branch’s performance — your upside grows as the branch does
- Full paid onboarding, plus ongoing product, sales and leadership training
- Real progression as we grow — branch manager to multi-site and state-level responsibility
- Regular coaching, recognition and a high-performing team that wants to win
- Modern systems and tools that make quoting, ordering and reporting straightforward
Equal opportunity
National Floors Australia is an equal-opportunity employer. We hire on merit and offer equal pay for equal work.
Apply
If you’re ready to run a showroom as though it were your own business — and to be measured on it — we’d love to hear from you. Click Apply with your resume and a short note on the sales result you’re proudest of leading.
Pay: $85,000.00 – $120,000.00 per year
Work Location: In person
