DVA Claims Administration
Permanent full-time x 4 (part-time considered)
$80-$90k per annum, plus superannuation
Canberra based, with hybrid working available
Make a difference in the lives of Australian Defence veterans and their families, while enjoying flexible work arrangements, growth opportunities, a competitive salary and a supportive team environment.
If you have impeccable attention to detail, a rapid work tempo, and thrive in complex administrative roles with competing priorities, then please apply now to join our friendly growing team.
About us
Australian Veteran Advocacy (AVA) is a growing business that supports veterans through the identification, submission and management of workers' compensation claims through the Department of Veteran Affairs (DVA).
We are proud of our holistic and ethical approach to advocacy, with a strong team committed to achieving the best possible outcomes for veterans and their families through a tailored, hands-on service.
Please refer to our website for further details about the business and our approach to veteran advocacy: https://www.australianveteranadvocacy.com.au
Employee benefits
On offer is a competitive salary, flexible work arrangements, training and growth opportunities, a conveniently located office with onsite parking and bus stop, and a horizontal management team that is informal, supportive and respectful.
These roles are well suited to people desiring full-time hours while also juggling personal commitments, such as parents seeking to work around school pick-ups and drop-offs.
About the roles
We have four vacancies available across our teams, with each focused on a different stage of the claim lifecycle from initiation, progression, finalisation and review. One role includes leadership responsibilities for a small team.
All four roles involve a wide range of client engagement and claims management activities, including high volume email management, database entry, client communications and claim documentation and processing. Most client communication is via email, however there is a shared call queue and the need to liaise with clients, medical providers and DVA via telephone.
This is a fast-paced, high-volume environment where there is always something to do. You will have a variety of different job tasks and responsibilities of varying complexity, such as following-up incomplete documentation, assessing claim viability, and reviewing claim outcomes for legislative compliance.
The ideal candidates
Previous experience dealing with DVA claims, either your own or others, would be highly advantageous, and all four roles would benefit greatly from a familiarity with the rigours and demands of military ranks, roles and careers (Army, Navy, Air Force) and a thorough understanding of musculoskeletal conditions.
However, you are still encouraged to apply if you are quick, collaborative, adaptable, responsive to training and comfortable multitasking while managing competing priorities.
Essential
- The ability to follow instructions and work rapidly while maintaining accuracy and attention to detail is critical
- Ability to multitask and prioritise
- Aptitude for understanding complex policy
- High level competency with Microsoft Windows and the Office environment
- The role is based in Canberra, Australia, and you must have suitable work rights and be fluent in written and spoken English
- You must be comfortable with dogs as there is a friendly office dog on site
Preferred
- Experience dealing with the DVA claims process
- Experience in personal injury claims processing, assessment or compliance
- Experience or familiarity with military ranks, roles and careers
- A thorough understanding of musculoskeletal conditions
Employment commencement
Preferred start in August, however this can be delayed for the right candidates. Interviews will be conducted progressively as suitable applications are received.
Salary and employment conditions
Salary is negotiable depending on the successful applicant's skills and experience, suitability for the role, and the scope of responsibilities assumed.
Hybrid working arrangements are typically three days in the office and two days working from home, subject to completing training and achieving competency. There is also reasonable flexibility to negotiate your own work schedule after training.
While the roles are all Canberra based, consideration will be given to exceptional interstate candidates.
Ongoing training is provided and, for those interested, long-term opportunities to advance as the business continues to grow.
Job application
Please explain in your application why you want to work with us and how your skills and experience make you suitable for the role. Please note that, based on previous recruiting rounds, a high number of applications are expected and unfortunately, while every application is reviewed, we might not respond to everyone individually.
For more information please contact us via email to [email protected].
Thank you for your interest.
Job Types: Full-time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Benefits:
Ability to commute/relocate:
- Belconnen ACT 2617: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Knowledge or experience in health, military, or personal injury fields?
Work Authorisation:
Work Location: Hybrid remote in Belconnen ACT 2617
