Do you have a passion for escape rooms and want to turn it into a job?
Join our team at a unique tourist attraction on the Gold Coast! We are seeking an organized, energetic, and experienced customer-focused individual. This casual position offers the potential to transition to part-time or full-time based on performance later on. If you’re a motivated Games Master with great customer service skills and a passion for people, we want to hear from you today!
- ***Applicants without a cover letter will not be considered. The less generic your cover letter, the better your chances! Only successful applicants will be contacted***
Duties
- Provide safety rules and briefings to customers before their game
- Track customers’ progress throughout the game and give hints when needed
- Provide refreshments, photograph opportunities, and general advice/feedback after the experience
- Maintain a clean and tidy work area
- Resolve any customer issues
- Answer customer inquiries from walk-ins, telephone, and email
- Arrange and add new bookings into our booking system
- Assist with promotions, leaflets, and other marketing as required
- Open and close the store as required
Required Experience, Skills, and Qualifications
- Enthusiastic, bubbly, engaging, and keen to provide customers with a great experience
- Exceptional customer service, oral, and communication skills
- 1+ years of experience in front-facing customer service and cash-handling
- Ability to work independently and as part of a team
- Adapt well to difficult situations/customers and resolve issues empathetically and professionally
- Good judgment and problem-solving skills with customers and staff
- Intermediate Microsoft Office user with strong organizational skills
- Reliable, punctual, and professional
- Excellent written and verbal communication skills
- Available to work flexible days on a weekly roster, any day of the week
- Good computer skills (booking systems, websites, etc.)
- Shows initiative, ownership, and is proactive
Job Type and Category
- Mostly weekend work with the potential for more hours during busy periods
- Rostered hours between 9:30 am – 10 pm, which may change from time to time
- Competitive hourly rate + performance bonus based on experience
- Immediate start with a 6-month probation period
- Full training provided with opportunities for progression
Job Type: Casual
Application Question(s):
- Have you played an escape room before? If yes, tell us briefly about your experience. If not, what interests you about working in an escape room?
Work Location: In person
