About the Role
Accenture is looking for a Service Designer to join our growing Experience and Service Design practice. In this role, you'll help organisations reimagine and improve services by placing user needs at the centre of decision-making. Working across multidisciplinary teams, you'll design end-to-end experiences that deliver meaningful outcomes for users while meeting business and operational objectives.
You will collaborate with researchers, designers, product owners, architects, and client stakeholders to shape future-state services, identify opportunities for improvement, and create impactful solutions across digital and non-digital touchpoints. This is an opportunity to work on complex transformation programs that influence how customers, citizens, and employees interact with products and services every day.
Key Responsibilities
Design end-to-end services that are user-centred, efficient, and aligned to business goals.
Develop customer journeys, service blueprints, ecosystem maps, and future-state service models.
Facilitate discovery sessions, design workshops, and co-creation activities with users and stakeholders.
Translate research insights and user needs into actionable service concepts and recommendations.
Identify service pain points, risks, opportunities, and areas for innovation.
Collaborate with product, delivery, and technology teams to ensure service design is embedded throughout delivery.
Create clear service design artefacts that support implementation and decision-making.
Champion accessibility, usability, and inclusive design principles.
Measure service effectiveness and drive continuous improvement through data, feedback, and iteration.
Communicate complex concepts through compelling storytelling and visualisation techniques.
