Job Type: 3. Maximum Term - Full Time
Full-Time | Maximum Term Contract to 30 June 2027
Location: Abbotsford, VIC or Bella Vista, NSW (Hybrid Flexibility)
We are looking for enthusiastic and customer-focused professionals to join our CHSP team in a full-time, maximum term opportunity based in our Abbotsford, VIC OR Bella Vista, NSW office.
About Us
Care Connect is a leading not-for-profit organisation dedicated to helping older Australians remain independent and connected in their homes and communities.
Since 1994, we have empowered tens of thousands of Australians to live happily at home through expert advice and personalised care planning. We are committed to delivering person-centred services that enhance quality of life, wellbeing, and independence.
Our values of Collaboration, Authenticity, Respect and Excellence (CARE) guide everything we do.
About the Role
As a Care Planning Service Coordinator, you will play a key role in delivering a seamless, person-centred onboarding and care planning experience for clients accessing services under the Commonwealth Home Support Programme (CHSP).
You will work closely with clients & their supporters to establish meaningful care goals, coordinate services, and ensure clients receive the right support to live safely and independently at home.
This is a fast-paced and rewarding role where your strong customer service skills, aged care knowledge & care planning skills will directly contribute to positive client outcomes.
Key Responsibilities
In this role, you will:
- Coordinate client onboarding, care planning and service delivery in line with CHSP requirements
- Build strong relationships with clients & their supporters
- Respond to client enquiries and maintain accurate records across systems
- Support referrals and intake, ensuring a positive and timely client experience
- Provide clear advice and guidance on CHSP services and Care Connect offerings
- Conduct care plan reviews to ensure services align with client goals and needs
- Identify and escalate risks relating to client wellbeing appropriately
- Prepare and manage client documentation including agreements and welcome packs
- Collaborate with internal teams and external providers to ensure high-quality outcomes
- Contribute to continuous improvement and uphold quality and compliance standards
What You’ll Bring
To be successful in this role, you will have:
- Tertiary qualification in Community Services, Allied Health, Business Administration or similar
- OR proven experience in a customer service, contact centre, community services or care coordination role
- Strong communication and interpersonal skills with a client-first approach
- Excellent organisational and time management skills in a high-volume environment
- High attention to detail and accurate data entry skills
- Ability to build rapport and manage relationships with diverse stakeholders
- Confidence using Microsoft Office and client management systems
- Ability to problem solve and work under pressure
- Demonstrated commitment to person-centred care planning
Why Join Care Connect?
- Meaningful Work: Make a real difference in the lives of older Australians
- Supportive Team Culture: Work alongside passionate and collaborative colleagues
- Career Development: Ongoing training and professional development opportunities
- Salary Packaging: Increase your take-home pay with not-for-profit benefits
- Wellbeing Support: Access Employee Assistance Program and wellbeing initiatives
- Hybrid Flexibility: Work across office and home environments
- Work/Life Balance: 5 weeks annual leave & ADO option
Additional Requirements
Successful candidates will be required to complete:
- National Police Check
- Working With Children Check
- Verification of work rights in Australia
Next Steps
If this sounds like the opportunity for you, click the “Apply Now” button and join a team committed to making a positive impact in the community.
For further information or to request a position description, please contact our Talent Acquisition team at [email protected].
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
