About the Role
DG Box Office Entertainment Services Pty Ltd operates within the live entertainment, ticketing operations, and event services sector, supporting venue coordination, audience engagement, and operational management solutions across Australia.
We are seeking a Head of Venue Operations to oversee enterprise event operations, lead strategic venue management initiatives, and support organisational growth through operational excellence and customer-focused service delivery. This role will focus on improving operational workflows, enhancing venue performance, and supporting scalable entertainment operations across multiple business functions.
This opportunity is ideal for experienced professionals with strong leadership backgrounds in venue operations, entertainment services, event management, or enterprise operational leadership environments.
Why Join Us?
Dynamic Entertainment Environment
Work within a fast-paced organisation supporting live events, venue coordination, and customer engagement operations.
Senior Leadership Opportunity
Lead operational initiatives that directly support venue performance and organisational growth.
High Operational Impact
Drive workflow optimisation, service quality improvements, and operational scalability across venue operations.
Career Advancement Potential
Opportunities for long-term progression into executive and regional leadership functions.
Competitive Compensation
Receive a professional and market-aligned remuneration package designed for experienced senior-level professionals.
Key Responsibilities
- Lead enterprise venue operations and event service initiatives
- Oversee operational planning, workflow management, and venue coordination activities
- Coordinate cross-functional collaboration across operations, ticketing, and customer service teams
- Monitor KPIs, operational reports, and venue performance metrics
- Improve organisational systems, operational procedures, and workflow efficiency
- Support executive leadership with strategic operational recommendations
- Identify opportunities for scalability, automation, and operational optimisation
- Manage stakeholder communication and enterprise-wide operational coordination
- Ensure consistency across operational standards, compliance, and service delivery objectives
- Mentor leadership teams and support management development initiatives
What We Are Looking For
Experience
- 10+ years of experience in venue operations, entertainment services, event management, or operational leadership roles
- Experience managing large-scale operational or customer-facing initiatives
- Background in live entertainment, hospitality operations, or enterprise coordination preferred
Skills
- Strong leadership and organisational management capabilities
- Strategic planning and operational optimisation expertise
- Excellent communication and stakeholder management skills
- Experience with KPI reporting, workflow systems, and operational analysis
- Strong analytical thinking and business decision-making abilities
- Ability to lead multiple enterprise initiatives simultaneously
Education
- Bachelor’s degree in Business, Event Management, Operations, Hospitality Management, or related field
- MBA or postgraduate qualification highly regarded
Pay: $127,000.00 – $196,000.00 per year
Benefits:
- Employee mentoring program
- Gym membership
- Professional development assistance
Work Location: In person
