Allocations Consultant
We are seeking a reliable and compassionate team member to join our team on a part-time basis.
Hours: Monday – Friday 8am - 1pm or 12pm - 5pm
This role would suit someone looking for consistent daytime hours during school times.
About Us:
At Simply Helping North East we put people at the centre of everything we do. Through individualised, local, community-based support we help remove barriers, increase choice, and empower people to have meaningful relationships and connections.
Do you want to make a difference? Join us and our exceptional team at Simply Helping North East in our mission to support people from the Aged Care & Disability sectors to remain independent in their own homes with our support.
The Opportunity:
In this role you will be building and maintaining positive, long-term, collaborative relationships with support workers, the Workforce Management Team members ensure the delivery of reliable, quality, individually tailored, customer care and solutions to our In-Home aged and disability customers to enable them to optimise their independence, health, well-being, and quality of life.
Please Note: This role is a hybrid role, you will be working from home and office located Bundoora VIC.
You will be responsible for, but not limited to:
- Scheduling, approvals and amendments to rosters to ensure fulfilment of our clients choice in shift time and Support Worker preference.
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Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities.
- Investigate or escalate disputes or complaints in a timely manner for successful resolution.
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Work closely with internal stakeholders to share positive and constructive feedback about support workers as received from customers, support key messages to Support workers and improve support worker satisfaction.
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Assist with recruiting and onboarding suitable candidates for rosters with identified staff gaps.
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Managing staff overtime and shift allowances by rostering appropriately.
To be successful in this role you will have:
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Previous experience in rostering, scheduling, and working with Support Workers/Customers in Aged Care and/or Disability services (highly regarded)
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Meticulous organisational skills.
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Experience in web-based phone system, email and non- face to face service delivery environment
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Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline, accuracy, discretion and integrity.
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High level of computer literacy with extensive experience in Microsoft Office and
- Experience using CareLink would be a distinct advantage.
Additionally, you will require:
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Covid 19 vaccination
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Annual Flu vaccination
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Working with Children check Employee
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NDIS Worker Screening Check
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National Police Certificate (within the last 12 months)
What’s in it for you:
- Opportunity to join a growing and caring team, in a territory within the Simply Helping Network.
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Friendly team environment with a great community care and spirit
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Build your career as we grow.
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Flexible work arrangements
