VIC - Melbourne - 655 Collins St
This role is responsible for the ongoing administration and compliance of both internal and external resources within the ODM/NDM/BAT contracts. This role also is responsible for processing system access requests as an NBN SPOC.
Are you ready to play a pivotal role in shaping the future of Australia’s telecommunications workforce? Service Stream is seeking a proactive and detail-driven Compliance Coordinator to join our team. If you thrive in a fast-paced, ever-evolving environment and have a passion for process excellence, this is your chance to make a real impact.
Nature of position: Permanent, Full Time
Location: VIC - Melbourne or NSW - Sydney
Reporting Line: Program Manager
Responsibilities
This role is responsible for the ongoing administration and compliance of internal and external resources within the ODM/NDM/BAT contracts.
The Compliance Coordinator is also responsible for processing system access requests as an NBN SPOC.
As a key member of our Telecommunications division, you’ll ensure that internal and external resources across the NDM/BAT contracts are fully compliant, operationally ready, and optimally deployed. You’ll also act as the Single Point of Contact (SPOC) for NBN system access requests, helping to streamline onboarding and maintain industry-leading standards.
Your responsibilities will include:
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Ensure compliance of both internal and external resources within the compliance system.
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Assist subcontractors with their compliance requirements through phone and email support.
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Conduct compliance meetings with internal teams to present current status, highlight risks, and identify opportunities for improvement.
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Facilitate compliance meetings with external resources to address issues and support subcontractors in meeting compliance obligations.
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Validate and process subcontractor documentation submitted into the compliance system.
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Manage and process NBN SPOC requests for system access.
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Act as the subject matter expert (SME) for compliance systems and processes within the ODM space.
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Perform all other duties as required to support compliance operations and business needs.
About You
This role is suited to a person who enjoys and thrives in a fast pace and every changing large integrated telecommunication environment. You must have the ability to work with other team members to priorities workload accordingly and complete the required outcome across all the processing teams functions.
We’re looking for someone who can:
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Confidently manage subcontractor records and ensure all compliance requirements are met before field deployment
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Validate documentation, follow up on outstanding evidence, and escalate non-compliance when necessary
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Maintain accurate systems and prepare professional correspondence
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Support audits, coordinate training, and prepare onboarding packs
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Assist in resource procurement and ensure subcontractors meet our standards for capability, safety, and quality
Why Join Us?
At Service Stream, we’re not just building networks—we’re building careers. You’ll be part of a supportive team that values innovation, integrity, and continuous improvement. We offer:
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A collaborative and inclusive work culture
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Opportunities for professional development and career progression
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Exposure to high-impact projects across Australia’s telecommunications landscape
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A chance to contribute to strategic initiatives and shape workforce delivery
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Field Services
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
