Program Admin (NDIS and Support at Home)
Location: Pennington, South Australia 5013
Employment Type: Full-time or Part-time or Casual
Pay range: SCHADS Award L2.1 to L3.4
Join a team that is making a real difference.
The Fig Trees is a growing NDIS and Support at Home registered provider committed to delivering high-quality, person-centred services that empower people to live independently and achieve their goals.
As we continue to grow, we are seeking a highly organised and proactive Program Admin to support the day-to-day operations of our NDIS and/or Support at Home Programs. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and problem-solving, and wants to contribute to improving the lives of our clients.
About the Role
The Program Admin plays a vital role in ensuring the smooth operation of our NDIS program and/or Support at Home Program by coordinating administration, rostering, client onboarding and workforce support.
Working closely with the Program Manager and Care Coordinator, you will help ensure services are delivered efficiently while maintaining excellent customer service and high administrative standards.
This role is ideal for someone who enjoys variety, takes pride in their work, and is passionate about building efficient systems and supporting a high-performing team.
Key Responsibilities
- Coordinate client intake, onboarding and service set up.
- Coordinate onboarding and administration of Associated Providers.
- Prepare and maintain service agreements and client documentation.
- Coordinate staff rostering and workforce scheduling.
- Monitor clients' budgets and service utilisation.
- Process claims
- Monitor workers' timesheets.
- Coordinate recruitment administration and onboarding of new staff.
- Maintain accurate records within client management systems.
- Provide exceptional customer service to clients, families and stakeholders.
- Support reporting, audits and continuous improvement initiatives.
- Participate in the after-hours on-call roster on a rotating basis.
About You
You are someone who enjoys keeping things organised and ensuring nothing falls through the cracks. You are calm under pressure, adaptable, and take pride in delivering excellent service.
You will bring:
- Excellent organisational and time management skills.
- Strong customer service and communication skills.
- High attention to detail and accuracy.
- The ability to manage multiple competing priorities.
- Initiative and a proactive approach to problem-solving.
- Confidence using Microsoft Office and online systems.
- A positive attitude and willingness to learn.
Essential Requirements
- Experience in administration, rostering or program coordination.
- Current Australian Driver's Licence.
- National Police Check (or willingness to obtain).
- NDIS Worker Screening Check (or willingness to obtain).
- Working with Children Check (or willingness to obtain).
- Full Australian working rights.
Desirable
- Experience within the disability, community services or health sector.
- Experience using client management or rostering software.
- Certificate III or IV in Business Administration, Community Services, Healthcare or a related field.
Why Join The Fig Trees?
At The Fig Trees, we believe our people are our greatest asset. We are committed to creating a supportive workplace where employees are respected, developed and empowered to succeed.
We offer:
- A supportive and collaborative team culture.
- Opportunities for professional development and career progression.
- Comprehensive training and ongoing mentoring.
- A growing organisation where your ideas and contributions are valued.
- The opportunity to make a genuine difference in the lives of people living with disability every day.
Before You Apply
This is more than an administration role. We are looking for someone who enjoys being part of a growing organisation, takes ownership of their work, and is committed to delivering outstanding service.
If you are organised, dependable, customer-focused and enjoy working in a dynamic environment, we would love to hear from you.
Apply now by submitting your resume and a cover letter outlining your experience and why you would be a great fit for The Fig Trees.
Pay: $36.22 – $43.42 per hour
Work Location: In person
