JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this job involves
As a Facilities Assistant, supporting a premier Global Financial Services this dynamic role centres on Front-of-House operations - delivering exceptional workplace experiences through reception support, visitor management, and daily FOH coordination. With the flexibility to step into Back-of-House tasks as needed, you’ll help ensure seamless, safe, and efficient facility operations across the board. You’ll partner with vendors, colleagues, and service teams to uphold JLL’s standards for excellence in integrated facilities management.
What your day-to-day will look like:
Facilities Operations and Workplace Experience
Serve as primary FOH contact, managing visitor registration via EMS, issuing passes, and ensuring a professional first impression.
Maintain high standards in reception, shared areas, and staff kitchens— ensuring cleanliness, stock levels, and equipment functionality (e.g., Nespresso machines, dishwashers, fridges)
Meetings, Events and Workplace Technology
Set up and reset meeting rooms, including food/beverage service and operable wall adjustments.
Provide frontline AV support for Zoom, Microsoft Teams, and Skype; escalate unresolved tech issues.
Ensure meeting spaces are technology-ready and support booking system administration.
Vendor Coordination and IFM Service Delivery Support
Supervise on-site contractors and coordinate vendor access for service visits
Liaise with building management and landlords on operational matters.
Monitor service delivery, follow up on actions, and escalate unresolved issues to support IFM performance.
Safety, Security and Compliance
Report hazards, incidents, and unsafe conditions promptly.
Support emergency preparedness, safety inspections, and compliance documentation.
Adhere to WHS, security protocols, and client-specific workplace policies
Operational Reporting and Site Support
Maintain accurate records for mail, lockers, procurement, and contractor logs.
Support audits, action tracking, and site coordination for Facilities Management leadership.
Assist with operational dashboards and administrative reporting as required.
Operational Performance and Continuous Improvement
Identify opportunities to improve kitchen operations and meeting support
Contribute to service reviews and implement process enhancements that elevate workplace experience and service delivery.
Systems & Reporting
Maintain accurate workplace records, systems, registers, and tracking tools to support workplace requests, visitor management, reporting, and operational activities.
Use workplace systems and Microsoft Office applications effectively while maintaining confidentiality and professionalism when handling workplace and visitor information.
Mailroom, Administration and Operational Support [when required, acting as primary back-up for BOH]
Manage end-to-end mail operations: sort, distribute, log incoming/outgoing mail (including Registered/Express Post), prepare interstate satchels, and compile daily Australia Post manifests.
Arrange courier pickups and freight dispatches.
Process purchase orders and procure office stationery, copy paper, canteen supplies, and archive boxes via iProcurement and Optimum.
Prepare and list cheques per Finance procedures; maintain lost property and storage cupboards
Sound like you? To apply you need to be:
Previous experience in reception, customer service, hospitality, workplace support, or corporate office environments preferred.
Strong verbal and written communication skills with a professional and approachable manner.
Well-organized with the ability to manage multiple tasks, prioritize requests, and respond effectively in a busy workplace environment.
Proactive and customer-focused with strong attention to detail and the ability to follow workplace procedures and processes.
Able to work independently within established procedures while collaborating effectively with workplace and business teams
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ532508
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
