This role is focused on creating exceptional membership and subscription experiences that convert supporters into members, increase long-term retention, and maximise member lifetime value. You'll work across the end-to-end membership journey, identifying opportunities to improve acquisition, onboarding, engagement, loyalty and retention.
We're seeking someone who understands what drives successful subscription and membership programs. You'll use customer insights, behavioural data and loyalty principles to optimise the member experience, improve conversion outcomes and deliver sustainable revenue growth through recurring memberships.
This is more than a campaign delivery role. You'll use member behaviour and insights to spot opportunities, challenge what's not working and test new ways to improve the member experience and commercial performance.
