FinXL by Randstad Digital focuses on developing client's Networking, Digital and AI projects by providing specialised skills, managed programs, and strategic consulting across various industries.
We solve complex technological and business challenges with highly talented people.
We are seeking an experienced Level 1 and Level 2 Helpdesk Analyst with strong analytical and problem-solving skills to be able to diagnose and resolve technical and hardware issues.
Qualifications
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L1 and L2 Helpdesk Analyst experience
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Experience in Microsoft Operating systems, M365 Services - Exchange online, SharePoint online, OneDrive, MS Teams, Office and Active Directory- Entra.
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Experience in Microsoft 365 user management, configuration, and troubleshooting - L1- L2
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Experience in VMware
- Experience in basic networking concepts including routers, switches, firewalls
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Experience in VPN and remote access solutions
- Helpdesk ticketing systems experience
- Experience with endpoint protection products
- Experience in cyber security products
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Experience in triaging incoming tickets & allocating tickets to the appropriate resources for resolution
- Experience resolving a range of Level 1 - 2 customer issues including password issues, access problems, phone configuration issues
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Experience managing on boarding and off boarding of users in managed customer environments
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Experience in patch management
Next Steps
If you would like to apply to this fantastic opportunity please apply online or call Jackie Gibbons on 0432 268 298
S12
