About El Jannah
Since 1998, El Jannah has been serving up legendary charcoal chicken with heart. More than two decades on, our bold flavours, generous portions and energetic restaurants continue to create memorable experiences that guests love across Australia. Our network is growing fast and our people are the heart of everything we do. Our Franchising team plays a central role in that growth, and a smooth, well-run support office is what keeps everything moving behind the scenes.
About the Role
This is a varied, people-focused role for someone who is highly organised, genuinely enjoys building relationships, and takes real ownership of the experience they create. As our Franchise and Office Coordinator, you'll sit at the intersection of two important functions. On one side, you'll support the franchise recruitment journey, managing enquiries, maintaining our CRM, and coordinating Discovery Days to ensure every prospective Franchise Partner has a consistent, professional experience. On the other, you'll keep our support office running smoothly, from welcoming visitors and managing facilities through to onboarding new starters and preparing materials for leadership meetings. If you love variety, take pride in the details, and want to be the person who makes every interaction feel seamless, this role is for you.
What You'll Be Doing
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Managing incoming franchise enquiries and maintaining accurate records within our CRM
- Coordinating Discovery Days, store visits, interviews, and onboarding activities for prospective Franchise Partners
- Preparing and updating franchise information packs, sales presentations, and promotional materials
- Supporting franchise conferences, regional forums, and L&D events, including agendas, materials, and stakeholder briefings
- Acting as the first point of contact for visitors, ensuring a warm and professional experience every time
- Managing office facilities, supplies, and access, keeping our support office running smoothly day to day
- Setting up new starters with access, equipment, and a welcoming first day experience
- Coordinating uniform ordering and stock management across the network
- Preparing materials and coordinating logistics for board meetings, franchise partner meetings, and quarterly team meetings
- Maintaining accurate pipeline records and providing regular status updates to the Franchising team
What We're Looking For
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Experience in an office administration, coordination, or franchise support role
- Experience managing sales pipelines, workflows, or customer journeys
- CRM experience, ideally HubSpot or Monday.com
- Excellent written communication skills with the ability to update professional documents, presentations, and marketing materials
- Strong administrative, computer, and organisational skills, including Microsoft Office and Excel
- Exceptional attention to detail and the ability to manage competing priorities
- Highly organised, process-driven, and confident managing multiple stakeholders
- A personable and engaging communication style with a genuine passion for building relationships
- Warm, welcoming, and service focused, with the ability to make a great first impression
- Proactive, reliable, and takes genuine ownership of responsibilities
Why Join El Jannah
Work that genuinely matters. From a prospective Franchise Partner's first enquiry to a new starter's first day, you'll shape the experience people have when they meet El Jannah for the first time. That first impression matters, and you'll own it.
A growing brand with real momentum. We're expanding our franchise network across Australia. That means more enquiries, more Discovery Days, and more new Franchise Partners to bring into the family. There's always something new to coordinate.
A genuinely collaborative team. You'll work closely with our Franchising and Corporate teams, and have visibility across the business, from Executive Leadership through to Franchise Partners on the ground.
A brand worth being proud of. El Jannah has a fiercely loyal guest base and a culture your colleagues will genuinely enjoy being part of. When guests return week after week, that means something.
Flexibility that works for you.
This is a part-time role, four days per week, ideal for someone looking for genuine variety without a full-time commitment.
El Jannah is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Apply now and bring your next chapter to life with El Jannah.
Please visit our company website for more information
